Customer Care, Customer Experience
This article originally appeared on The Social Influencer. I saw a post recently on Linkedin that really captured the essence of...
Customer Experience, Leadership
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This is part 3 in a series of articles about social deployment. Read parts one and two. Nearly 60 percent of marketers worldwide...
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Customer Care, Customer Experience
This is part 2 in a series of articles about social deployment. Read part 1 here. Social media management software used to be a...
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Social media has been around for more than a decade, yet it remains difficult to understand the real return on investment (ROI)...
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Customer Care, Customer Experience, Marketing
Today, 85% of retailers consider social technology to be among the most critical investments in the journey towards digital...
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Football. America’s Game (as of the past few decades, at least). A religious devotion for some, a lifelong dream for others – the...
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KakaoTalk was launched by Korean company Kakao Corp. (now Daum Kakao) in 2010 and quickly became the top messenger app in South...
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It might seem crazy to bring up Christmas (and the entire holiday season) when temperatures are still high, but this is the time...
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This article originally appeared on The Social Influencer. I met Georgina Castellucci on Twitter of all places. She was spreading...
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Advertising on social media can be a daunting process. As the popularity of different social platforms ebbs and flows with each...
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Traditionally, being healthy meant a diet inspired by the food pyramid, regular exercise, and doctor’s check-ups – but today,...
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Top CMOs know about the power of influence. As outlined in a new report by Forbes and Sprinklr, these marketing leaders have 2.5x...
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Customer Care, Customer Experience
The summer after my freshman year of highschool, I set out to read the longest book I had ever attempted: Gone With the Wind...
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Customer Experience, Leadership
We can learn a great deal from China when it comes to building a superior customer experience. The country offers a glimpse into...
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Customer Care, Customer Experience, Leadership, Marketing
Tech CMOs are among the most influential in the world. In a new report from Forbes and Sprinklr, we found that 42% of top CMOs...
