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Leadership

Parenting through COVID: 5 Ways to Stay Grounded

As working-from-home parents during quarantine, we don’t have much time for reflection these days. We are inside with our...

5/6/20 | 7 Min Read
Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

5/2/20 | 2 Min Read
Marketing

Customer Care: Surviving and Thriving at Scale, with an Empowered Network

In large organizations, tens of thousands of support people are being shifted to work from home. Sometimes it’s going well, other...

5/1/20 | 4 Min Read
Marketing

3 Tips for Retail Advertisers During and After COVID-19

As modern channels have quickly become one of the only ways to interact with consumers, brands are having to quickly rethink the...

4/30/20 | 5 Min Read
Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

4/30/20 | 1 Min Read
Coffee Club, Leadership

How to Empower Your Whole Organization in Problem Solving

The future of work, for all of us, is sure to be touched by a lot of automation. Machines are getting better and better at doing...

4/28/20 | 2 Min Read
Marketing

3 Advertising Tactics to Apply When Hiring Need Spikes

As the COVID-19 pandemic continues to spread, federal and local recommendations continue to change, requiring some companies to...

4/24/20 | 2 Min Read
Coffee Club, Leadership

Preparing for the Future: Advice from Two Futurists in The United Kingdom

Resilience, adaptability, and (hopefully) foresight are on the world’s mind today like never before. To adequately prepare for...

4/24/20 | 4 Min Read
Marketing

4 Strategies for Advertising During Times of Crisis

With billions of people following stay-at-home orders globally during the COVID-19 pandemic, consumer behavior has changed...

4/23/20 | 4 Min Read
Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With Small Groups

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been...

4/22/20 | 2 Min Read
Customer Care

Tackling Unprecedented Times with Modern, Social Customer Care

I have always had a fascination with history, particularly 20th century wartime and the 18th to 19th century European industrial...

4/20/20 | 6 Min Read
Leadership

Six Strategies for Staying Close with Your Employees in Times of Crisis

Everyone remembers how people made them feel during the hardest times in their lives. 10, 20, and even 30 years from now, people...

4/19/20 | 5 Min Read
Leadership

Wellness Tips When Working From Home

In these challenging times, it is important to stay grounded and assured. Many of you are being asked to adapt to a new way of...

4/8/20 | 5 Min Read
Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

3/31/20 | 4 Min Read
Client Testimonials, Customer Experience, Leadership, Marketing

What Marketers Can Learn From a Global Crisis

I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...

3/25/20 | 3 Min Read

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