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Customer Experience

To Reveal New, Unmet Customer Needs – Watch For This One Word

This article was written by Jon Picoult from Forbes – Some of the most brilliant insights about your customers’ unmet...

8/7/20 | 5 Min Read
Customer Care, Marketing

96% Of Customers Will Leave You For Bad Customer Service

This article was written by Shep Hyken from Forbes – To follow up on an article I wrote recently about how some companies...

8/6/20 | 5 Min Read
Customer Care, Marketing

Modern Customer Care for the Modern Customer (Plus Infographic)

More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart,...

8/4/20 | 1 Min Read
What’s The Big Deal About A PCI Compliant Cloud?

By Matthew Goche and Jeremy Lacy If you start talking about PCI DSS compliance, people’s eyes tend to glaze over. Perhaps that’s...

7/27/20 | 4 Min Read
Customer Experience, Marketing

What Marketing Gets that Customer Experience Doesn’t

Both the marketing and customer experience teams care deeply about the customer and the brand. But while they are both driven by...

7/26/20 | 5 Min Read
Customer Care, Customer Experience

Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences

I’m so proud to announce the availability of our biggest product release yet! Over the past eight years as Chief Technology...

7/22/20 | 5 Min Read
Leadership, Marketing

The Modern CMO: Three Vital Skills to Boost Your Career

Who doesn’t want to be modern? After all, we’re driving Teslas, not Tuckers. We’re eating avocado toast, not Jello and tuna...

7/21/20 | 6 Min Read
Customer Care

How to Turn Your Agents Into Advocates

Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial...

7/16/20 | 5 Min Read
Social Data

Sprinklr Focuses its Social Listening Lens on Paris Fashion Week

Paris Fashion Week got a makeover of its own this year in response to the COVID-19 pandemic, as it launched a virtual format...

7/16/20 | 5 Min Read
Leadership

Be Bold with Business-minded Philanthropy

Sprinklr launched a corporate social responsibility (CSR) program called 24-4-U last year. There is also a companion program...

7/15/20 | 4 Min Read
Social Data

Modern Channels and Must-Watch Events in the Time of Quarantine

Every few weeks, Verzuz hosts a beat battle between two iconic artists playing songs from their catalogs. Verzuz live streams the...

7/14/20 | 7 Min Read
Leadership

Welcome, Sprinklr Summer Interns!

Sprinklr is excited to welcome the newest members of the Sprinklr family — our incoming interns! As part of...

7/13/20 | 2 Min Read
Marketing

When It Comes to Digital Transformation, Start with the Customer

Digital transformation was poised to be the buzzword for 2020, and its relevance only grew when the pandemic hit in mid-March....

7/7/20 | 4 Min Read
Marketing

Creating a Sprinklr Advocacy Program

Looking for an employee advocacy solution? In today’s world, brands are competing for recognition, top talent, and consumer trust...

7/1/20 | 3 Min Read
Customer Care, Customer Experience, Report, Social Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

7/1/20 | 2 Min Read

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