Today, I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for...

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect...

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their...

“Government doesn’t need to worry about customer experience. Where else are customers going to go to get what they need?” I hear this...

"Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it...

You’ve worked hard to build up your brand — expanding your marketing outreach and experimenting with new channels to engage with your audience...

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” It was a...

The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and...

It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled...

One-size-fits-all marketing is no longer enough. We live in a fast-paced world, one dominated by the proliferation of social media and other...

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. A magnificent,...

I am thrilled and deeply honored to announce that Sprinklr has been selected as a Workplace Wellness Award Winner for Mental Wellness by a leading...

At Sprinklr, we are redefining the unified customer experience, turning conversations on modern channels into valuable business...

Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a...

After a year-long delay and amid the ongoing global COVID-19 pandemic, the Tokyo Summer Olympics will be well underway by the time you read this,...