Most companies understand that it’s important to listen to their consumers, but what does that really mean? How can a company...
3 min read
Most companies understand that it’s important to listen to their consumers, but what does that really mean? How can a company...
When a company has been around for a number of years (or decades), it’s easy to fall into the trap of complacency. Things are...
A story of career progression and thoughts on the future I’ve always had an entrepreneurial spirit. As a kid, I set up a lemonade...
Case Study, Marketing, Sales Asset
With 96% of businesses failing in the first 10 years, finding a company that has survived for more than a century-and-a-half is...
We all need a sense of purpose and to belong. Having had the good fortune to work globally, I’ve learned that no matter where I...
In our recently released report, The World’s Most Influential CMOs 2019, there are plenty of familiar faces in the Top 10....
You’ve probably noticed an abundance of rainbows brightening up your social timelines this month. It’s June, which means it’s...
More often than not, career paths take some unexpected turns. This is especially true when it comes to some of the top Chief...
If you wish you were lounging and learning at the Cannes Lions International Festival of Creativity right now, you’re not alone....
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a...
Here’s the paradox. At no time in our history has there been such an abundance of free, quality, on-line learning available...
What an amazing Memorial Day weekend of sports. With all of the social media chatter around hard-fought NBA and NHL playoff...
Over the past decade, traditional customer service centers with 1-800 phone support have moved towards integrated Customer...
People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...
Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...
