Customer Experience, Leadership
We can learn a great deal from China when it comes to building a superior customer experience. The country offers a glimpse into...
6 min read
-
-
Customer Care, Customer Experience, Leadership, Marketing
Tech CMOs are among the most influential in the world. In a new report from Forbes and Sprinklr, we found that 42% of top CMOs...
-
Customer Experience, Leadership, Marketing
Ok, I fess up. While it’s hip to brag about tackling the latest visionary self-actualization book, reading Les Miserables in...
-
Today, Sprinklr is bringing game-changing capabilities to its customers by launching support for Promoted Video with Autoplay on...
-
While we enter the dog days of summer, we’ve got a Springtime tradition on our minds. SXSW is on the horizon (well, maybe a...
-
Summer and reading have always been linked in my memory. As a kid, the school-issued summer reading list was a lingering hassle...
-
CMOs don’t always get enough credit. When they launch remarkable campaigns, all of the attention goes to the brands and products....
-
Customer Experience, Leadership, Marketing
Social media hasn’t just changed how people share their lives with family and friends. It’s transformed how brands reach...
-
Today, we’re excited to announce a new era of automated conversational experiences via Facebook Messenger. Sprinklr will be...
-
The world of celebrity has changed. In the not-so-distant past, fans could only learn about their idols through magazine or TV...
-
Today, Sprinklr is thrilled to announce that we’ve been working closely with Instagram to ensure our clients are able to leverage...
-
Content Type, Marketing, Social Data
With 2.8 billion people active on social media, it’s clear just how important it is for brands to provide a great user experience...
-
Case Study, Marketing, Social Data
Founded in early 2011 as an innovation project by telecommunications giant Tencent, WeChat was conceived as a way to maintain the...
-
Customer Care, Customer Experience, Marketing
This article originally ran in Entrepreneur Magazine Chatbots are set to transform marketing, customer care, and commerce, but...
-
Marketing is going through an unprecedented shift. Customers have more power than ever before, and brands can’t rely on...
