As more brands embrace a customer-first mindset, they are employing automation engines for modern customer care With a robust customer experience...

Use these 3 sections for effective, efficient and supportive remote meetings With practically all meetings now taking place online it’s critical...

The world we live in today has more stress than ever The COVID-19 pandemic has created uncertainty in so many different places In the business world,...

Dear Sprinklr Customers, We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier with a...

This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing platform, TikTok...

Today's customers are hungry for connection, which means it's more important than ever for companies to find new ways to connect with them Brand...

For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical system for daily...

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online business sales Many...

During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can implement to quickly...

Once a software platform becomes a critical system to your everyday operations, making crucial updates to that system becomes riskier Application...

The evolution of choice in e-commerce has naturally resulted in a revolution in customer care In an increasingly connected and competitive global...

This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and communications world...

This article was written by Chuck Swoboda from Forbes - Recently, NPR’s Guy Raz sat down with famed New York City restaurateur Danny...

Today's market is fueled by the power of the consumer For the first time in history, consumers can purchase goods and services from companies and...

This article was written by Jon Picoult from Forbes -  Some of the most brilliant insights about your customers’ unmet needs can be...