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Customer Care, Customer Experience, Report, Social Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

7/1/20 | 2 Min Read
Customer Experience

How Universities Can Safely Bring Students Back to Campus

Few organizations have been impacted by COVID-19 more significantly than colleges and universities. Almost instantaneously,...

7/1/20 | 16 Min Read
Customer Experience

4 Actionable Customer Experience Statistics For 2020

This article was written by Daniel Newman from Forbes Even in the midst of a global pandemic, there is one thing that’s for sure:...

6/30/20 | 7 Min Read
Customer Care, Customer Experience

The Customer Of The Future Wants Connection And Progress

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

6/24/20 | 4 Min Read
Customer Experience, Marketing

Inside Sprinklr’s Value Realization Model

When you’re a software vendor, you have to be able to demonstrate that you can help your customers achieve their stated...

6/24/20 | 7 Min Read
Customer Care, Marketing

How Does Your Customer Really Feel? How Social Listening Can Help

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from...

6/23/20 | 5 Min Read
Customer Care, Marketing

How Sprinklr is Helping Brands Transform Customer Care

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

6/19/20 | 6 Min Read
Customer Care, Marketing

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...

6/17/20 | 7 Min Read
Leadership

Being Introspective on #BlackLivesMatter: Building a Better World

At Sprinklr, we strive to create a culture of belonging – where everyone feels valued and listened to in a judgment-free...

6/10/20 | 4 Min Read
Marketing

How you unite Microsoft Dynamics and Sprinklr to get 1+1=3

Microsoft Dynamics is one of the most used Customer Relationship Management (CRM) solutions out there, and Sprinklr likewise...

6/1/20 | 6 Min Read
Customer Care, Modern Research

The Difference Between Social Monitoring and Social Listening

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to...

6/1/20 | 6 Min Read
Customer Experience, Marketing

How Are Companies Using AI To Enhance The Customer Experience?

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay...

5/31/20 | 7 Min Read
Customer Care

Social Media Influencers Can Boost Customer Service’s Image

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

5/29/20 | 14 Min Read
Marketing

COVID Exposed the Need for Elastic Scaling

Every corner of the branded internet is plastered with pacifying proclamations from customer service teams. They range from the...

5/27/20 | 6 Min Read
Marketing

How to Use Customer Journey Mapping for Modern Customer Care

COVID-19 is not only transforming the way brands do business, but also the way customers do business with us. Companies who only...

5/22/20 | 7 Min Read

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