Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an...

At Sprinklr, we work hard every day to reshape the CXM landscape, turning conversations on modern channels into valuable business insights....

When it comes to customer experiences, oftentimes small is greater than big. In part 2 of our discussion with Tom Peters, we talk about the small...

Renowned author and management expert Tom Peters joins me for a two-part series on customer experience execution, the value of human connections, and...

At Sprinklr, we work hard every day to reshape the CXM landscape, turning conversations on modern channels into valuable business insights....

Customers and agents struggle with your contact center Your customers are frustrated trying to get answers out of you. Ask them and they’ll tell...

Today, we are excited to announce the integration of Messenger API support for Instagram. What does this mean for brands using Sprinklr?  Scale...

When people think about a business’ structure, they often think about a centralized model with linear reporting and clearly defined departments,...

Creating a unified customer experience is critical for brands to differentiate themselves from the competition and delight customers. Over the past...

There’s a very old story about a group of blind men who hear that there’s an elephant nearby. Curious about what kind of creature this could be,...

We’ve talked in our last couple of blogs about how the customer experience is changing, and how you can build an omni-channel listening strategy...

This has been an incredibly exciting year so far for Sprinklr – after recently being certified as a “Great Place to Work” – I’m proud to...

Weekly inspiration, a galactic celebration, and a familiar story about absurd CX processes. Episode #124: Monday Morning Inspiration, with Neha...

As we discussed in our last blog post, customer expectations have changed: Customers want an experience that is increasingly personal, real-time, and...

There’s a lot of science behind artificial intelligence, but applying it is an artform. A master of Conversational AI can build automated...