The financial services industry is in the midst of a full-blown digital transformation, with social media and other digital channels squarely in the...

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your...

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of...

Digital and social platforms have transformed the way consumers interact with your brand and communicate their experiences and expectations....

I am thrilled and humbled that Sprinklr was selected as a recipient of the Cigna 2021 Well-Being Award for demonstrating a strong commitment to...

Is your brand a large retailer with thousands of locations around the globe? Or a restaurant franchise spanning multiple geographies? Or a financial...

We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to...

In early 2021, Apple announced new data privacy and tracking changes within the iOS 14 release, making it clear that an advertiser’s wider...

What is competitive benchmarking, and why do you need it? Competitive benchmarking measures where and how your organization stands against your...

It’s a common misconception that customers who raise complaints do so because they have nothing better to do, or worse still, because they are...

Throughout the last several months, I had the time to reflect on some of the people with whom I spend many of my waking hours — my colleagues at...

Sprinklr’s CEO/Founder Ragy Thomas often says that everything Sprinklr has achieved was “written in the stars.” When I look back at our 12 year...

Managing a million-dollar budget for ad spend is a big responsibility. You’re charged with producing campaigns economically and earning stellar...

Earlier this month, the Australian Securities and Investments Commission (ASIC) re-released Regulatory Guide 271 for Internal Dispute Resolution (RG...

Today, I’m very excited to announce that Sprinklr is named a 2021 TSIA (Technology & Services Industry Association) STAR Award finalist for...