Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...
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Customer Experience, Leadership
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Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...
Follow the Throne: S8E1 | S8E2 | S8E3 | S8E4 | S8E5 I could use the next 4436 characters to express my distaste and utter disdain...
Time is money. The adage may be old, but it’s hyper-relevant in the fast evolving world of customer care. Connected and empowered...
It’s no secret that the technology sector is among the most competitive when it comes to product development, but it’s just as...
Customer Care, Customer Experience, Webinar
Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...
When working in a customer-facing role, many of the biggest time wasters are tedious activities that have to be done, but don’t...
Follow the Throne: S8E1 | S8E2 | S8E3 | S8E4 D.B. Weiss and David Benioff rewarded us on Mother of Dragons Day by finally...
The “most exciting two minutes in sports” certainly didn’t disappoint this year. In fact, the thrill of the Kentucky...
The flamboyant MET Gala 2019 reunited famous faces from fashion, film, music and art – all following the theme of Camp: Notes on...
As always, the NFL draft was full of player stats and analysis, and wild guesses at which teams drafted better than others. And...
Marriage proposal fails, “Never Have I Ever” drinking games, a Starbucks giant’s-milk latte, moody staredowns, the...
Telling a compelling story is (or at least should be) a high priority for all brands. Doing so, however, requires more than...
Customer Experience, Marketing
Social Media Week NYC is nearly over, with a packed agenda of speakers and panels spanning from Tuesday, April 30th to Thursday,...
The night is dark and full of terrors, indeed! The Long Night brought us a mashup of horror, action, and thrilling battle scenes...
For years, social media advertising was little more than trial and error. As advertising platforms have advanced, however, it has...
