Episode #114: How to Manage Your Stress, with Neha Saxena It’s Stress Awareness Month, and the Breath Yogi is here to help Neha highlights...

Breathing, communication, category design, and visionaries It's a star-studded guest extravaganza this week on the CXM Experience Episode...

The last year has been a rocky rollercoaster that fed off the visceral sensation of fear itself Finishing up my junior year at Howard University, I...

Trying to design the perfect IVR is like trying to train a dog to run faster than a Porsche The entire paradigm is fundamentally disadvantaged at...

We focus on health, healthcare, and healthcare marketing this week, with plenty of lessons for any marketer Neha starts us off with a look at...

As the Chief Culture and Talent Officer of Sprinklr, I’m incredibly proud that our company is certified as a “Great Place to Work” Thank you to...

On March 30, Facebook announced that it will be deprecating its native analytics offering as of June 30, 2021 Facebook pointed marketers to its other...

We spanned the globe this week, from India to Australia, with a brief stop in Cincinnati along the way We started slow (intentionally) on Monday...

Today’s customer is going to talk about your business one way or another They’re going to chat, tweet, post, like, and share about you...

Every breath you take We started the week with three episodes with Neha Saxena, also known as The Breath Yogi Neha shared stories about her...

Monday was International Women’s Day, and we celebrated in style with a two-part interview with Sepi Saidi, founder and CEO at SEPI, Inc Sepi is...

Life during a pandemic taught many lessons, among them that each moment is precious Many of those moments are spent interacting with the people who...

Twenty Twitter accounts that deliver people-powered care Addressing customers by name Using GIFs to make communication playful Making your...

12 handles that help customers get more for their money In From AM to PM: Twitter Customer Care in a 24/7 World, we look at how Twitter care helps...

The beauty of the customer experience journey is that examples can be found almost anywhere This week started with virtual conferences, moved through...