By now, you’ve probably (hopefully) learned that arguing with strangers on the internet isn’t the best use of time. But what if...
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Customer Care, Customer Experience, Leadership, Marketing
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By now, you’ve probably (hopefully) learned that arguing with strangers on the internet isn’t the best use of time. But what if...
Advertising, Client Testimonials, Marketing
It’s believed that word of mouth marketing officially kicked off in the early 1970s when psychologist George Silverman created...
When Snapchat lost $1.3 billion in value after Kylie Jenner’s critical tweets in February, brands of all stripes likely asked...
Advertising, Marketing, Social Data
“Black Friday” didn’t always refer to the most-hyped shopping day of the year. The term was first used in 1870 to describe the...
Customer care moves faster now than it ever has before. And that’s because customers are dictating the speed. According to...
Do what you love, and you’ll never work a day in your life, right? For younger professionals (and aspiring professionals),...
When most people think of brands winning at social media, a few standouts often come to mind (Wendy’s and Oreo, we’re looking at...
Traditionally, being healthy meant a diet inspired by the food pyramid, regular exercise, and doctor’s check-ups – but today,...
Advertising, Marketing, Social Data
Here’s an analogy for you: Snapchat is Dolly Parton’s “I Will Always Love You” and Instagram Stories is Whitney Houston’s cover...
Customer Care, Customer Experience, Leadership
Customer privacy is a hot-button issue, and for good reason. The past several years have brought countless headlines about large...
Customer Care, Customer Experience, Marketing
Customer care moves faster now than it ever has before. And that’s because customers are dictating the speed. According to...
Customer Experience, Leadership, Marketing
Social media is no longer an emerging playing field for building a brand and engaging consumers – it’s the playing field. Table...
With more than 1.5 million companies using Pinterest each month to grow their businesses, the platform has become so much more...
Advertising, Customer Experience, Marketing, Social Data
It’s easy to see why social advertising is a sought-after career. CNN Money named it one of the top 50 jobs in America with “big...
Do what you love, and you’ll never work a day in your life, right? For younger professionals (and aspiring professionals),...
