Sprinklr - Social Media Management - Customer Experience | Sprinklr

Social Data

Analyzing Social Conversations Around the 103rd Indy 500 Race

What an amazing Memorial Day weekend of sports. With all of the social media chatter around hard-fought NBA and NHL playoff...

6/6/19 | 3 Min Read
Marketing

Modern Skillsets: Hiring for a Customer Experience Center

Over the past decade, traditional customer service centers with 1-800 phone support have moved towards integrated Customer...

5/28/19 | 6 Min Read
Leadership, Marketing

The Great Triumvirate of Digital Transformation

People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...

5/28/19 | 3 Min Read
Leadership

Passion, Purpose, and Happiness: Employee Advocacy at Sprinklr

Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...

5/23/19 | 4 Min Read
Marketing, Report

The Results Are in… Maximizing MarTech a Major Goal for CMOs

The role of the CMO has grown considerably in recent years. Marketing leaders are expected to oversee creative campaigns, product...

5/23/19 | 4 Min Read
Marketing, Sales Asset

Create Persuasive Decks, Quickly and Easily: Introducing Presentations

We’ve all been there. On a Wednesday afternoon, you learn that you have to present to a room of high ranking colleagues in two...

5/22/19 | 2 Min Read
Social Data

Follow the Throne with Sprinklr: S8E6 — The Iron Throne

Follow the Throne: S8E1 | S8E2 | S8E3 | S8E4 | S8E5 I could use the next 4436 characters to express my distaste and utter disdain...

5/21/19 | 5 Min Read
Customer Care

Saving Time, Growing Revenue: The Power of Efficient Customer Care

Time is money. The adage may be old, but it’s hyper-relevant in the fast evolving world of customer care. Connected and empowered...

5/20/19 | 2 Min Read
Leadership

How to Extraordinize Your Life and Career: Culture Matters

It’s no secret that the technology sector is among the most competitive when it comes to product development, but it’s just as...

5/16/19 | 4 Min Read
Customer Care, Customer Experience, Webinar

Supercharge Your Social Conversations with Conversational AI

Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...

5/15/19 | 4 Min Read
Marketing

How Marketers Can Save Time with a Unified SMMS Platform

When working in a customer-facing role, many of the biggest time wasters are tedious activities that have to be done, but don’t...

5/15/19 | 3 Min Read
Social Data

Follow the Throne with Sprinklr: S8E5 — The Bells

Follow the Throne: S8E1 | S8E2 | S8E3 | S8E4 D.B. Weiss and David Benioff rewarded us on Mother of Dragons Day by finally...

5/14/19 | 5 Min Read
Social Data

Which Horse Won the 2019 Kentucky Derby Conversation?

The “most exciting two minutes in sports” certainly didn’t disappoint this year. In fact, the thrill of the Kentucky...

5/13/19 | 3 Min Read
Social Data

#MetGala2019: 10 Million Mentions from the Rose Carpet

The flamboyant MET Gala 2019 reunited famous faces from fashion, film, music and art – all following the theme of Camp: Notes on...

5/10/19 | 4 Min Read
Social Data

Who Dominated the 2019 NFL Draft Online?

As always, the NFL draft was full of player stats and analysis, and wild guesses at which teams drafted better than others. And...

5/9/19 | 7 Min Read

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