Kristin Nash, Author at Sprinklr

Customer Care

Top brands: Humanizing the customer care delivered ...

Twenty Twitter accounts that deliver people-powered care Addressing customers by name. Using GIFs to make communication playful. Making...

Alexandra Samuel

March 10, 2021 • 2 min read

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Customer Care

Top brands: Helping customers get a deal ...

12 handles that help customers get more for their money In From AM to PM: Twitter Customer Care in a 24/7 World, we look at how Twitter...

Alexandra Samuel

March 8, 2021 • 2 min read

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Customer Care

Top brands: Taking ownership of customer issues ...

25 brands that step up Sometimes customers just need to hear that you’re trying to help. When it comes to Twitter care, simply taking...

Alexandra Samuel

March 3, 2021 • 2 min read

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Customer Care

Top brands: Reaching out to customers on ...

Twenty companies that go the extra mile It’s one thing to provide a prompt reply to a customer who tweets you with a question—and it’s...

Alexandra Samuel

March 1, 2021 • 2 min read

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Customer Care

Top brands: Providing customer care on a ...

25 companies that win with a separate Twitter care handle Should you deliver customer care from your main Twitter handle, or use a separate...

Alexandra Samuel

February 22, 2021 • 2 min read

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Customer Care

Top Brands: Responding to customer care inquiries ...

12 companies that respond swiftly to customer concerns When customers turn to Twitter to ask a question or solve a care issue, they...

Alexandra Samuel

February 17, 2021 • 2 min read

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Measuring Twitter Care Excellence: 7 Indicators to ...

We all know what excellent social care feels like. It’s the delivery service that replies to you within minutes, so that you know when your...

Alexandra Samuel

January 27, 2021 • 6 min read

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Customer Experience, Leadership, Marketing

5 Social Media Lessons from the World’s ...

Social media engagement is a key part of being a marketing leader. This may be common knowledge in our digital age, but our latest research...

Alexandra Samuel

July 11, 2017 • 5 min read

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Alexandra Samuel

Top brands: Humanizing the customer care delivered ...

Top brands: Helping customers get a deal ...

Top brands: Taking ownership of customer issues ...

Top brands: Reaching out to customers on ...

Top brands: Providing customer care on a ...

Top Brands: Responding to customer care inquiries ...

Measuring Twitter Care Excellence: 7 Indicators to ...

5 Social Media Lessons from the World’s ...

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