Guest Blogger

The world we live in today has more stress than ever. The COVID-19 pandemic has created uncertainty in so many different places. In the...

This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing platform,...

For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical system for...

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online business sales....

During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can implement...

This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and communications...

This article was written by Chuck Swoboda from Forbes – Recently, NPR’s Guy Raz sat down with famed New York City restaurateur Danny...

This article was written by Jon Picoult from Forbes –  Some of the most brilliant insights about your customers’ unmet needs can be...

This article was written by Shep Hyken from Forbes –  To follow up on an article I wrote recently about how some companies purposely...

By Matthew Goche and Jeremy Lacy If you start talking about PCI DSS compliance, people’s eyes tend to glaze over. Perhaps that’s...

Written by Blake Morgan from Forbes   Millennials may have turned the retail space on its head and transformed numerous industries,...

This article was written by Daniel Newman from Forbes Even in the midst of a global pandemic, there is one thing that’s for sure: people...

Written by Micah Solomon from Forbes   It can be tricky figuring out where to start when embarking on a customer service...

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business with again...

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay connected and...