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Customer Experience

4 Actionable Customer Experience Statistics For 2020

This article was written by Daniel Newman from Forbes Even in the midst of a global pandemic, there is one thing that’s for sure: people...

6/30/20 | 7 Min Read
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Customer Care, Customer Experience

The Customer Of The Future Wants Connection ...

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business with again...

6/24/20 | 4 Min Read
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Customer Care, Marketing

How to Save Costs in Customer Care ...

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer service and...

6/17/20 | 7 Min Read
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Customer Care, Modern Research

The Difference Between Social Monitoring and Social ...

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to realize...

6/1/20 | 6 Min Read
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Customer Experience, Marketing

How Are Companies Using AI To Enhance ...

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay connected and...

5/31/20 | 7 Min Read
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Customer Care

Social Media Influencers Can Boost Customer Service’s ...

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and promote positive...

5/29/20 | 14 Min Read
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Marketing

Six Areas Where AI Is Improving Customer ...

This article was written by Louis Columbus from Forbes Bottom Line: This year’s hard reset is amplifying how vital customer relationships...

5/22/20 | 12 Min Read
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Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video ...

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video creation...

5/22/20 | 3 Min Read

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