Joe Rice

Joe is the Lead Product Solutions Sales Manager across EMEA at Twitter.

Customer Experience, Marketing

What Marketing Gets that Customer Experience Doesn’t

Both the marketing and customer experience teams care deeply about the customer and the brand. But while they are both driven by data as...

Joe Rice

July 26th, 2020 • 5 min read

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Marketing

When It Comes to Digital Transformation, Start ...

Digital transformation was poised to be the buzzword for 2020, and its relevance only grew when the pandemic hit in mid-March. That’s...

Joe Rice

July 7th, 2020 • 4 min read

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Customer Care, Marketing

How Does Your Customer Really Feel? How ...

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from in-person,...

Joe Rice

June 23rd, 2020 • 5 min read

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