Marshall Kirkpatrick, Author at Sprinklr

Marketing

Customer Care: Surviving and Thriving at Scale, ...

In large organizations, tens of thousands of support people are being shifted to work from home. Sometimes it’s going well, other...

Marshall Kirkpatrick

May 1, 2020 • 4 min read

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Coffee Club, Leadership

How to Empower Your Whole Organization in ...

The future of work, for all of us, is sure to be touched by a lot of automation. Machines are getting better and better at doing a lot of...

Marshall Kirkpatrick

April 28, 2020 • 2 min read

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Coffee Club, Leadership

Preparing for the Future: Advice from Two ...

Resilience, adaptability, and (hopefully) foresight are on the world’s mind today like never before. To adequately prepare for the future...

Marshall Kirkpatrick

April 24, 2020 • 4 min read

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Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With ...

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been higher. John...

Marshall Kirkpatrick

April 22, 2020 • 2 min read

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Coffee Club, Leadership

3 Skills Needed in the Workplace of ...

How can we humans make sure we’re still valued contributors to the changing workplace of the future? Futurist Tom Cheesewright says he’s...

Marshall Kirkpatrick

December 20, 2019 • 4 min read

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Leadership, Marketing, Sales Asset

Combining Digital and Face to Face: A ...

The modern business is connected today like never before – not just externally to customers but internally among co-workers as well....

Marshall Kirkpatrick

August 29, 2019 • 2 min read

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Marshall Kirkpatrick

Customer Care: Surviving and Thriving at Scale, ...

How to Empower Your Whole Organization in ...

Preparing for the Future: Advice from Two ...

How Organizations Can Survive & Thrive With ...

3 Skills Needed in the Workplace of ...

Combining Digital and Face to Face: A ...

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