Customer Care: Surviving and Thriving at Scale, ...
In large organizations, tens of thousands of support people are being shifted to work from home. Sometimes it’s going well, other...
Marshall Kirkpatrick is the VP of Influencer and Analyst Relations at Sprinklr.
In large organizations, tens of thousands of support people are being shifted to work from home. Sometimes it’s going well, other...
The future of work, for all of us, is sure to be touched by a lot of automation. Machines are getting better and better at doing a lot of...
Resilience, adaptability, and (hopefully) foresight are on the world’s mind today like never before. To adequately prepare for the future...
Coffee Club, Customer Experience
Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been higher. John...
How can we humans make sure we’re still valued contributors to the changing workplace of the future? Futurist Tom Cheesewright says he’s...
Leadership, Marketing, Sales Asset
The modern business is connected today like never before – not just externally to customers but internally among co-workers as well....
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