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Customer Experience

Introducing Sprinklr Sandbox

Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern organizations like...

7/31/20 | 4 Min Read
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Customer Care

How to Turn Your Agents Into Advocates

Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial touchpoints in...

7/16/20 | 5 Min Read
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Social Data

Sprinklr Focuses its Social Listening Lens on ...

Paris Fashion Week got a makeover of its own this year in response to the COVID-19 pandemic, as it launched a virtual format designed to...

7/16/20 | 5 Min Read
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Customer Care, Marketing

How to Save Costs in Customer Care ...

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer service and...

6/17/20 | 7 Min Read
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Customer Care, Modern Research

The Difference Between Social Monitoring and Social ...

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to realize...

6/1/20 | 6 Min Read

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