Sprinklr

We could all use some good news as we look forward to 2021, and Paris Fashion Week (PFW20) for Womenswear Spring-Summer 2021 was the shot...

This year changed the rules of engagement for marketing: a global pandemic and a renewed call for action on systemic racism challenged...

As more brands embrace a customer-first mindset, they are employing automation engines for modern customer care. With a robust customer...

Today’s customers are hungry for connection, which means it’s more important than ever for companies to find new ways to...

Once a software platform becomes a critical system to your everyday operations, making crucial updates to that system becomes riskier....

The evolution of choice in e-commerce has naturally resulted in a revolution in customer care. In an increasingly connected and competitive...

Today’s market is fueled by the power of the consumer. For the first time in history, consumers can purchase goods and services from...

More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart, AI-driven...

Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial touchpoints in...

Paris Fashion Week got a makeover of its own this year in response to the COVID-19 pandemic, as it launched a virtual format designed to...

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer service and...

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to realize...