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Customer Care, Marketing

Modern Customer Care for the Modern Customer (Plus Infographic)

More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart,...

8/4/20 | 1 Min Read
Customer Care, Customer Experience

Sprinklr’s Biggest Release is Here! 750+ Enhancements to Improve Customer Experiences

I’m so proud to announce the availability of our biggest product release yet! Over the past eight years as Chief Technology...

7/22/20 | 5 Min Read
Customer Care

How to Turn Your Agents Into Advocates

Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial...

7/16/20 | 5 Min Read
Customer Care, Customer Experience, Report, Social Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

7/1/20 | 2 Min Read
Customer Care, Customer Experience

7 Customer Service Improvements You Can Start On Today

Written by Micah Solomon from Forbes It can be tricky figuring out where to start when embarking on a customer service...

6/30/20 | 4 Min Read
Customer Care, Customer Experience

The Customer Of The Future Wants Connection And Progress

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

6/24/20 | 4 Min Read
Customer Care, Marketing

How Does Your Customer Really Feel? How Social Listening Can Help

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from...

6/23/20 | 5 Min Read
Customer Care, Marketing

How Sprinklr is Helping Brands Transform Customer Care

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

6/19/20 | 6 Min Read
Customer Care, Marketing

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...

6/17/20 | 7 Min Read
Customer Care, Modern Research

The Difference Between Social Monitoring and Social Listening

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to...

6/1/20 | 6 Min Read
Customer Care

Social Media Influencers Can Boost Customer Service’s Image

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

5/29/20 | 14 Min Read
Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

5/22/20 | 3 Min Read
Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

5/11/20 | 6 Min Read
Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

5/2/20 | 2 Min Read
Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

4/30/20 | 1 Min Read

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