Customer Care, Customer Experience
The importance of customer care is rising. 56% of global consumers say they have higher expectations now than they had just a...
Customer Care
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Customer Care, Customer Experience
“Do you want fries with that?” This question used to be synonymous with customer service. It’s a simple way to improve the...
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I recently took a trip to Las Vegas during which everything that could go wrong, did go wrong. I had a two hour delay to check...
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How much does quality impact the bottom line when it comes to customer care? According to recent research by McKinsey, successful...
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Tech companies have it tough. When customers need service, they don’t just need to know when their package shipped or if they can...
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In our hyper-connected world, where new technology seems to appear every day, interacting with others is a vital way to stay on...
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Finance may not seem like the most exciting industry for marketers, but it’s one of the most personal. Consumers are...
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Customer service is no longer limited to phone calls and in-store visits. Buyers can now follow up with companies in real time...
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Customer Care, Leadership, Marketing
The way that brands and customers interact with each other is undergoing a massive shift. Customers are increasingly turning to...
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At 440 federalized airports across the United States, 44,000 TSA security officers will screen 2 million passengers. They will do...
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Social media has fundamentally changed how consumers and brands approach each other—especially when it comes to customer care....
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In the past, poor interactions with customers could be contained. Even with the angriest customer, it was nearly certain that...
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Customer Care, Customer Experience
There’s a shift in the atmosphere, and it’s something far more powerful and important than any upcoming cold weather – at least...
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Advertising, Customer Care, Marketing
When businesses make a buying decision, they employ the same strategies that a person might use when shopping for a new jacket....
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Consumers interact with companies in countless ways. They call, they email, they might even write a letter. More and more,...
