As more brands embrace a customer-first mindset, they are employing automation engines for modern customer care. With a robust...

Today’s customers are hungry for connection, which means it’s more important than ever for companies to find new ways...

During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can...

The evolution of choice in e-commerce has naturally resulted in a revolution in customer care. In an increasingly connected and...

Today’s market is fueled by the power of the consumer. For the first time in history, consumers can purchase goods and...

This article was written by Shep Hyken from Forbes –  To follow up on an article I wrote recently about how some companies...

More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart,...

I’m so proud to announce the availability of our biggest product release yet!  Over the past eight years as Chief Technology...

Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial...

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

Written by Micah Solomon from Forbes   It can be tricky figuring out where to start when embarking on a customer service...

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from...

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...