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Customer Care, Customer Experience, Report, Social Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

7/1/20 | 2 Min Read
Customer Care, Customer Experience

The Customer Of The Future Wants Connection And Progress

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

6/24/20 | 4 Min Read
Customer Care, Marketing

How Does Your Customer Really Feel? How Social Listening Can Help

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from...

6/23/20 | 5 Min Read
Customer Care, Marketing

How Sprinklr is Helping Brands Transform Customer Care

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

6/19/20 | 6 Min Read
Customer Care, Marketing

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...

6/17/20 | 7 Min Read
Customer Care, Modern Research

The Difference Between Social Monitoring and Social Listening

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to...

6/1/20 | 6 Min Read
Customer Care

Social Media Influencers Can Boost Customer Service’s Image

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

5/29/20 | 14 Min Read
Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

5/22/20 | 3 Min Read
Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

5/11/20 | 6 Min Read
Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

5/2/20 | 2 Min Read
Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

4/30/20 | 1 Min Read
Customer Care

Tackling Unprecedented Times with Modern, Social Customer Care

I have always had a fascination with history, particularly 20th century wartime and the 18th to 19th century European industrial...

4/20/20 | 6 Min Read
Advertising, Customer Care, Marketing

Sprinklr’s Summer ‘19 Product Release Is Here

I’m so excited to announce the Sprinklr Summer ‘19 Product Release, available now to customers globally. The release includes...

8/8/19 | 8 Min Read
Customer Care

Saving Time, Growing Revenue: The Power of Efficient Customer Care

Time is money. The adage may be old, but it’s hyper-relevant in the fast evolving world of customer care. Connected and empowered...

5/20/19 | 2 Min Read
Customer Care, Customer Experience, Webinar

Supercharge Your Social Conversations with Conversational AI

Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...

5/15/19 | 4 Min Read

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