Amid rising consumer expectations in the digital age, today’s customer care agents aren’t just helpers — they act as crucial...

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

Written by Micah Solomon from Forbes   It can be tricky figuring out where to start when embarking on a customer service...

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

Brands have a wide array of consumer research tools at their fingertips to find out what consumers really think about them—from...

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to...

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

I have always had a fascination with history, particularly 20th century wartime and the 18th to 19th century European industrial...

I’m so excited to announce the Sprinklr Summer ‘19 Product Release, available now to customers globally. The release includes...