Customer Care, Marketing

How Sprinklr is Helping Brands Transform Customer Care

Our communication and engagement preferences have rapidly changed over the past decade. The growth of WhatsApp, Twitter,...

Grad Conn

June 19, 2020 • 6 min read

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Customer Care, Marketing

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

In an economy where every company is under immense pressure, cost savings are important to find wherever possible. Customer...

Sprinklr

June 17, 2020 • 7 min read

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Customer Care, Modern Research

The Difference Between Social Monitoring and Social Listening

If you use the terms “social monitoring” and “social listening” interchangeably, you’re not alone. But, it’s important to...

Sprinklr

June 1, 2020 • 6 min read

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Customer Care

Social Media Influencers Can Boost Customer Service’s Image

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

Guest Blogger

May 29, 2020 • 14 min read

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Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

Guest Blogger

May 22, 2020 • 3 min read

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Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

Buddy Waddington

May 11, 2020 • 6 min read

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Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

Grad Conn

May 2, 2020 • 2 min read

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Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

Grad Conn

April 30, 2020 • 1 min read

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Customer Care

Tackling Unprecedented Times with Modern, Social Customer Care

I have always had a fascination with history, particularly 20th century wartime and the 18th to 19th century European industrial...

Jen Brown

April 20, 2020 • 6 min read

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Advertising, Customer Care, Marketing

Sprinklr’s Summer ‘19 Product Release Is Here

I’m so excited to announce the Sprinklr Summer ‘19 Product Release, available now to customers globally. The release includes...

Pavitar Singh

August 8, 2019 • 8 min read

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Customer Care

Saving Time, Growing Revenue: The Power of Efficient Customer Care

Time is money. The adage may be old, but it’s hyper-relevant in the fast evolving world of customer care. Connected and empowered...

Michael Whittaker

May 20, 2019 • 2 min read

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Customer Care, Customer Experience, Webinar

Supercharge Your Social Conversations with Conversational AI

Recently, Sprinklr partnered with Snaps – a top conversational AI solution –  for a webinar  exploring how modern marketers can...

Rebecca Benison

May 15, 2019 • 4 min read

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Customer Care, Customer Experience, Marketing, Social Data

Why Enterprise Companies Need a Complete Social Listening Platform

Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...

Rebecca Benison

April 23, 2019 • 5 min read

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Customer Care, Marketing

A Truly Global SMMS Solution: See What You’ve Been Missing

Global brands face a number of challenges in the business world: language barriers, trade agreements, and international...

Rebecca Benison

April 16, 2019 • 3 min read

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Customer Care, Leadership, Marketing

Making Customer Care Strategic (A Value Proposition)

A few weeks ago, I joined a webinar with my friends at Sprinklr. Our goal was to discuss customer care while avoiding the...

Esteban Kolsky

April 4, 2019 • 6 min read

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