Customer Care, Customer Experience, Marketing

4 Insurance Brands That Excel at Customer Care on Social Media

Brands in hot, high-profile industries like entertainment and travel aren’t the only ones that can benefit from delivering...

Amanda Walgrove

March 4th, 2019 • 6 min read

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Customer Care, Customer Experience, Leadership, Marketing

Care is the New Marketing: 2019 Twitter and Sprinklr Social Trends Survey

Social media has completely changed the nature of customer care. As we’ve increasingly seen over the last few years, consumers...

Jim Tomanchek

December 4th, 2018 • 6 min read

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Customer Care

How to Provide Better Customer Care on Social

Customer care moves faster now than it ever has before. And that’s because customers are dictating the speed. According to...

Amanda Walgrove

November 14th, 2018 • 8 min read

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Customer Care, Customer Experience, Leadership

Cross-Channel Future: A Smarter Approach to Customer Authentication

Customer privacy is a hot-button issue, and for good reason. The past several years have brought countless headlines about large...

Abhishek Priyam

November 7th, 2018 • 4 min read

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Customer Care, Customer Experience, Marketing

5 Tools to Speed Up Social Customer Care

Customer care moves faster now than it ever has before. And that’s because customers are dictating the speed. According to...

Amanda Walgrove

November 1st, 2018 • 8 min read

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Advertising, Customer Care, Customer Experience, Social Data

What’s Driving Dozens of Companies to Switch to Sprinklr?

The world of social media management software (SMMS) is in flux. As large brands harness social to facilitate great customer...

Paul Herman

October 18th, 2018 • 5 min read

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Customer Care, Customer Experience, Marketing, Social Data

What’s Happening in Customer Care: Top 5 Trends

With more than 3 billion people on social media this year, it’s natural that more consumers are using it to connect with...

Kenny Lee

October 15th, 2018 • 5 min read

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Customer Care, Marketing

3 Auto Brands That Use Social Media to Master Customer Care

We may be in the thick of the digital age, but car brands remain some of the most prolific TV ad buyers out there. According to...

Amanda Walgrove

September 10th, 2018 • 6 min read

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Advertising, Checklist, Customer Care, Customer Experience, Leadership, Marketing

5 Ways to Take C.A.R.E. at DMEXCO 2018

As the self-proclaimed “official meeting place and community for the world’s leaders in digital business, marketing, and...

Rebecca Benison

September 5th, 2018 • 5 min read

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Customer Care, Customer Experience

How 5 Sustainable Travel Brands Create Meaningful Customer Experiences

There were over 1.3 billion international travelers in 2017, compared to 674 million in 2000. According to the United Nations,...

Ryan O'Leary

June 5th, 2018 • 12 min read

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Customer Care

4 Entertainment Entities Excelling at Social Care

We’ve moved from the silver screen to the small screen…to the even smaller screen? According to eMarketer, almost 70%...

Amanda Walgrove

May 14th, 2018 • 8 min read

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Customer Care, Customer Experience

Leading the Explosive Growth of Social Media through Data-Driven Strategies

As customers flock to social media to research purchases, seek help from brands, and chat with each other about what they like...

Gail Moody-Byrd

March 1st, 2018 • 5 min read

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Customer Care

How 5 Airlines Take Customer Service to New Heights

Michael O’Leary, CEO of Ryanair, once said, “If I’d only learned in college that being nice was good for business, I’d have done...

Ryan O'Leary

February 15th, 2018 • 11 min read

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Customer Care

Why Do You Need a Social Data Management Platform?

“It is a capital mistake to theorize before one has data.” So wrote Sir Arthur Conan Doyle in 1891 for his first Sherlock Holmes...

Kavya Nath

January 18th, 2018 • 3 min read

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Customer Care, Marketing

Where – And How – Do Marketers Spend Their Money?

There’s a lot of money flying around in the marketing world. How much, exactly? Well, Forrester estimates that digital marketing...

Ben Waldron

December 14th, 2017 • 2 min read

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