Customer Care, Customer Experience, Leadership, Marketing
Tech CMOs are among the most influential in the world. In a new report from Forbes and Sprinklr, we found that 42% of top CMOs...
Customer Care, Customer Experience, Leadership, Marketing
Tech CMOs are among the most influential in the world. In a new report from Forbes and Sprinklr, we found that 42% of top CMOs...
Customer Care, Customer Experience, Marketing
This article originally ran in Entrepreneur Magazine Chatbots are set to transform marketing, customer care, and commerce, but...
Customer Care, Customer Experience, Leadership, Marketing
It’s tough to engage finance customers at scale, especially since money is such a personal and private topic. That’s why the top...
Customer Care, Customer Experience, Marketing
Our marketing world is changing and many companies are struggling to adapt. Customers now have all the power, but brands don’t...
Customer Care, Customer Experience
The importance of customer care is rising. 56% of global consumers say they have higher expectations now than they had just a...
Customer Care, Customer Experience
“Do you want fries with that?” This question used to be synonymous with customer service. It’s a simple way to improve the...
I recently took a trip to Las Vegas during which everything that could go wrong, did go wrong. I had a two hour delay to check...
How much does quality impact the bottom line when it comes to customer care? According to recent research by McKinsey, successful...
Tech companies have it tough. When customers need service, they don’t just need to know when their package shipped or if they can...
In our hyper-connected world, where new technology seems to appear every day, interacting with others is a vital way to stay on...
Finance may not seem like the most exciting industry for marketers, but it’s one of the most personal. Consumers are...
Customer service is no longer limited to phone calls and in-store visits. Buyers can now follow up with companies in real time...
Customer Care, Leadership, Marketing
The way that brands and customers interact with each other is undergoing a massive shift. Customers are increasingly turning to...
At 440 federalized airports across the United States, 44,000 TSA security officers will screen 2 million passengers. They will do...
Social media has fundamentally changed how consumers and brands approach each other—especially when it comes to customer care....
