Customer Care Thought Leadership - Social Customer Service

Customer Care

A Kimpton Moment: Delivering a Great Customer Experience at Every Touchpoint

Soft pillows, check. Ocean view, check. Little bath soaps that make me smell like Ron Burgundy’s apartment, check. Chocolate,...

Justin Macauley

March 26th, 2014 • 1 min read

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Customer Care

Be Prepared For Anything: Being Social and Personal @AskCiti Requires a Powerful Social Relationship Infrastructure

It’s pure Americana: a gorgeous newlywed couple is driving in their red convertible decorated with a “Just Married” sign. They...

Jeremy Epstein

October 1st, 2013 • 1 min read

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