Customer Care Thought Leadership - Social Customer Service

Customer Care

Why Your Brand Can’t Survive Without Social Customer Service

Customers really hate your customer service. Not mild dislike, but passionate hate – the kind of hate that involves expletives...

Sprinklr Guest Blogger

January 14, 2015 • 0 min read

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Case Study, Customer Care

How Starwood Streamlines Customer Service Across 1200+ Channels

Learn how Starwood uses Sprinklr to rapidly manage and respond to guest complaints, while proactively engaging in opportunities...

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Customer Care

A Kimpton Moment: Delivering a Great Customer Experience at Every Touchpoint

Soft pillows, check. Ocean view, check. Little bath soaps that make me smell like Ron Burgundy’s apartment, check. Chocolate,...

Justin Macauley

March 26, 2014 • 1 min read

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Customer Care

Be Prepared For Anything: Being Social and Personal @AskCiti Requires a Powerful Social Relationship Infrastructure

It’s pure Americana: a gorgeous newlywed couple is driving in their red convertible decorated with a “Just Married” sign. They...

Jeremy Epstein

October 1, 2013 • 1 min read

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