Customer Experience, Marketing
Social media is the bedrock of successful customer experiences. Many businesses know this, but few have the tools and skills to...
Customer Experience
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Customer Care, Customer Experience
The importance of customer care is rising. 56% of global consumers say they have higher expectations now than they had just a...
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Customer Experience, Marketing
The romance of in-store shopping isn’t gone just yet. According to Forbes Insights, customers conduct research online, but they...
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Customer Care, Customer Experience
“Do you want fries with that?” This question used to be synonymous with customer service. It’s a simple way to improve the...
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Picture this: you’re looking forward to a well-earned vacation. But then, your flight is delayed by a few hours, which means you...
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Customer Experience, Marketing
Keeping an eye on 14 people is tough enough. Keeping an eye on 14 million people is something else altogether. That was the...
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Customer Experience, Leadership
Customer experiences are more difficult to track, manage, and deliver than ever before. Buyers no longer take linear paths from...
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Customer Experience, Social Data
At Santander UK, we’re using social media to provide relevant, personalized experiences for our customers. We’re doing this...
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Enterprise marketers are guilty of perpetuating a bad habit – and it’s one they don’t know how to break. They continue to take a...
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Customer Experience, Leadership
Is your business a leader, follower, or laggard? In a new report, Sprinklr and Harvard Business Review Analytic Services surveyed...
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Customer Experience, Leadership
Social media is filled with risks at every turn. It’s fast-paced, ever-changing, and open for all to see. Prove that you can keep...
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75% of today’s S&P 500 companies will be replaced by 2027. The business world is undergoing an unprecedented shift. A...
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Customer Experience, Marketing, Social Data
When social media came onto the scene, not everyone gave it the credit that it deserved, but some rolled up their sleeves and got...
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Every industry is subject to a major change – and it’s unlike anything we’ve seen before. You can blame this shift on digital,...
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Customer Experience, Leadership
At the Sprinklr Digital Transformation Summit in Nashville, Cisco Chairman John Chambers issued a stark warning during his...
