Customer Experience, Leadership
This year there were plenty of new phrases that exploded in popularity thanks to social media – from lit to woke to slay and...
Customer Experience, Leadership
This year there were plenty of new phrases that exploded in popularity thanks to social media – from lit to woke to slay and...
Customer Experience, Marketing, Social Data
Selfie, glitter, action. #BeautyConLA had everything a beauty influencer could have ever asked for. I was lucky to attend the...
Customer Care, Customer Experience, Webinar
Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...
Customer Experience, Leadership
The currency of today and of the future is three-fold: trust, track record, and relationships. A company’s track record of...
Customer Experience, Marketing
Social Media Week NYC is nearly over, with a packed agenda of speakers and panels spanning from Tuesday, April 30th to Thursday,...
Customer Experience, Marketing
In early March, Mark Zuckerberg published a note outlining Facebook’s vision and principles around building a privacy-focused...
Customer Care, Customer Experience, Marketing, Social Data
Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...
Customer Experience, Leadership, Marketing
There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...
Customer Care, Customer Experience, Marketing
Brands in hot, high-profile industries like entertainment and travel aren’t the only ones that can benefit from delivering...
Customer Experience, Marketing
Social networks exploded, in large part, because they empowered individuals to interact with large groups of people at once....
Customer Care, Customer Experience, Leadership, Marketing
Social media has completely changed the nature of customer care. As we’ve increasingly seen over the last few years, consumers...
Customer Care, Customer Experience, Leadership
Customer privacy is a hot-button issue, and for good reason. The past several years have brought countless headlines about large...
Customer Care, Customer Experience, Marketing
Customer care moves faster now than it ever has before. And that’s because customers are dictating the speed. According to...
Customer Experience, Leadership, Marketing
Social media is no longer an emerging playing field for building a brand and engaging consumers – it’s the playing field. Table...
Advertising, Customer Experience, Marketing, Social Data
It’s easy to see why social advertising is a sought-after career. CNN Money named it one of the top 50 jobs in America with “big...
