Customer Experience, Leadership
Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...
Customer Experience, Leadership
Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...
Client Testimonials, Customer Experience, Leadership, Marketing
I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...
Advertising, Case Study, Client Testimonials, Customer Experience
Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders...
This post was originally published on Jeff’s LinkedIn. At the recent RILA LINK Conference in Dallas, there were many signs of...
Customer Experience, Leadership, Marketing
Your brand is your lifeblood, the promise to your customers. It’s safe to say that every marketer recognizes the value of their...
Case Study, Client Testimonials, Customer Experience
Once every 10 years, the U.S. Constitution mandates that the country count its population – what we call the U.S. Census. The...
Customer Experience, Marketing, Sales Asset
Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and...
Customer Experience, Leadership
This year there were plenty of new phrases that exploded in popularity thanks to social media – from lit to woke to slay and...
Customer Experience, Marketing, Social Data
Selfie, glitter, action. #BeautyConLA had everything a beauty influencer could have ever asked for. I was lucky to attend the...
Customer Care, Customer Experience, Webinar
Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...
Customer Experience, Leadership
The currency of today and of the future is three-fold: trust, track record, and relationships. A company’s track record of...
Customer Experience, Marketing
Social Media Week NYC is nearly over, with a packed agenda of speakers and panels spanning from Tuesday, April 30th to Thursday,...
Customer Experience, Marketing
In early March, Mark Zuckerberg published a note outlining Facebook’s vision and principles around building a privacy-focused...
Customer Care, Customer Experience, Marketing, Social Data
Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...
Customer Experience, Leadership, Marketing
There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...
