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Customer Care, Customer Experience, Report, Social Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

7/1/20 | 2 Min Read
Customer Experience

How Universities Can Safely Bring Students Back to Campus

Few organizations have been impacted by COVID-19 more significantly than colleges and universities. Almost instantaneously,...

7/1/20 | 16 Min Read
Customer Experience

4 Actionable Customer Experience Statistics For 2020

This article was written by Daniel Newman from Forbes Even in the midst of a global pandemic, there is one thing that’s for sure:...

6/30/20 | 7 Min Read
Customer Experience, Marketing

Introducing Sprinklr’s New Mobile App for iOS and Android

Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done....

6/28/20 | 2 Min Read
Customer Care, Customer Experience

The Customer Of The Future Wants Connection And Progress

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

6/24/20 | 4 Min Read
Customer Experience, Marketing

Inside Sprinklr’s Value Realization Model

When you’re a software vendor, you have to be able to demonstrate that you can help your customers achieve their stated...

6/24/20 | 7 Min Read
Customer Experience, Marketing

How Are Companies Using AI To Enhance The Customer Experience?

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay...

5/31/20 | 7 Min Read
Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

5/22/20 | 3 Min Read
Customer Experience, Marketing

Customer Experience Is The New Brand

Care is the new marketing, and customer experience is the cornerstone of care. And in order to provide a stellar customer...

5/14/20 | 8 Min Read
Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

5/11/20 | 6 Min Read
Customer Experience, Marketing

As Digital Transformation Accelerates, Omnichannel CX is a Business Imperative

Microsoft CEO Satya Nadella recently said that they’ve seen two years worth of digital transformation in two months. Sound...

5/11/20 | 8 Min Read
Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

5/2/20 | 2 Min Read
Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

4/30/20 | 1 Min Read
Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With Small Groups

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been...

4/22/20 | 2 Min Read
Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

3/31/20 | 4 Min Read

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