Customer Experience, The CXM Experience

Weekly CXM Podcast Roundup: All Digital Transformation, All the Time

We’re all about digital transformation this week (well, digital transformation and PEZ). We start with a two-part digital...

Grad Conn

January 15th, 2021 • 1 min read

Read Article

Customer Experience

2021: The Year of Happier

Most of us spend the beginning of a new year – and much of our lives – thinking about what’s next. Wanting to get into college....

Ragy Thomas

January 11th, 2021 • 3 min read

Read Article

Customer Care, Customer Experience

How To Turn Your Customers Into A Community Of Brand Advocates

For centuries, the relationship between companies and people was purely transactional. Companies would produce and promote a...

Guest Blogger

January 7th, 2021 • 6 min read

Read Article

Customer Care, Customer Experience

The Influence Of Gen Z

Are you ready for the new customers who are going to change the way you do business? You know who they are and most likely think...

Guest Blogger

December 22nd, 2020 • 5 min read

Read Article

Customer Care, Customer Experience

The New Regular: Prepare For Conflicts Of Customer Expectations

Once upon a time, in a land far, far away, only wizards and fairies had magic wands and customer expectations were easy to...

Guest Blogger

November 25th, 2020 • 6 min read

Read Article

Customer Experience, The CXM Experience

New Podcast: Welcome to the CXM Experience

Customer experience is the new brand, and in a world where everything is moving online, customer experience has become...

Grad Conn

November 11th, 2020 • 1 min read

Read Article

Customer Experience, Leadership, Marketing, Modern Research

Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity

Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your...

Pavitar Singh

November 11th, 2020 • 7 min read

Read Article

Customer Experience, Marketing, Modern Research, Report, Social Data

New Twitter & Sprinklr Research Shows How Beauty Brands are Building Community

What makes a brand influential in the #BeautyTwitter world? What are beauty brands doing to engage consumers digitally as they’re...

Ian Hensley

October 21st, 2020 • 5 min read

Read Article

Customer Care, Customer Experience

Celebrating National Customer Service Week

This year, October 5-9th is National Customer Service Week. That’s right. A full week to celebrate customer service. And, why...

Grad Conn

October 6th, 2020 • 5 min read

Read Article

Customer Care, Customer Experience

Oracle and Sprinklr Celebrate Marketing and Customer Service Superstars

Recently, Sprinklr and Oracle announced our partnership to help marketing and customer service professionals quickly and easily...

Doug Balut

October 4th, 2020 • 3 min read

Read Article

Customer Experience

Key To Uncertain Times: Create Customer Confidence

The world we live in today has more stress than ever. The COVID-19 pandemic has created uncertainty in so many different places....

Guest Blogger

September 10th, 2020 • 6 min read

Read Article

Customer Experience, Leadership

The Best is Yet to Come: An Open Letter to Our Customers

Dear Sprinklr Customers, We founded Sprinklr with one mission: to enable every organization on the planet to make their customers...

Ragy Thomas

September 9th, 2020 • 7 min read

Read Article

Advertising, Customer Experience, Marketing

TikTok’s New Marketing Partner Program Shows How It’s Growing up for Advertisers

This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing...

Guest Blogger

September 4th, 2020 • 3 min read

Read Article

Customer Experience

How to Use Sprinklr Sandbox to Protect Your Customer Experience

For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical...

Guest Blogger

August 26th, 2020 • 5 min read

Read Article

Advertising, Customer Experience, Marketing

7 smart uses of influencer marketing and why they’re effective

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online...

Guest Blogger

August 25th, 2020 • 5 min read

Read Article