Customer Care, Customer Experience

7 Customer Service Improvements You Can Start On Today

Written by Micah Solomon from Forbes   It can be tricky figuring out where to start when embarking on a customer service...

Guest Blogger

June 30th, 2020 • 4 min read

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Customer Experience, Marketing

Introducing Sprinklr’s New Mobile App for iOS and Android

Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done....

Rachel Alvarez

June 28th, 2020 • 2 min read

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Customer Care, Customer Experience

The Customer Of The Future Wants Connection And Progress

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

Guest Blogger

June 24th, 2020 • 4 min read

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Customer Experience, Marketing

Inside Sprinklr’s Value Realization Model

When you’re a software vendor, you have to be able to demonstrate that you can help your customers achieve their stated...

Asha Aravindakshan

June 24th, 2020 • 7 min read

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Customer Experience, Marketing

How Are Companies Using AI To Enhance The Customer Experience?

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay...

Guest Blogger

May 31st, 2020 • 7 min read

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Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

Guest Blogger

May 22nd, 2020 • 3 min read

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Customer Experience, Marketing

Customer Experience Is The New Brand

Care is the new marketing, and customer experience is the cornerstone of care. And in order to provide a stellar customer...

Grad Conn

May 14th, 2020 • 8 min read

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Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

Buddy Waddington

May 11th, 2020 • 6 min read

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Customer Experience, Marketing

As Digital Transformation Accelerates, Omnichannel CX is a Business Imperative

Microsoft CEO Satya Nadella recently said that they’ve seen two years worth of digital transformation in two months. Sound...

Grad Conn

May 11th, 2020 • 8 min read

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Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

Grad Conn

May 2nd, 2020 • 2 min read

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Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

Grad Conn

April 30th, 2020 • 1 min read

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Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With Small Groups

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been...

Marshall Kirkpatrick

April 22nd, 2020 • 2 min read

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Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

Grad Conn

March 31st, 2020 • 4 min read

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Client Testimonials, Customer Experience, Leadership, Marketing

What Marketers Can Learn From a Global Crisis

I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...

Grad Conn

March 25th, 2020 • 3 min read

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Advertising, Case Study, Client Testimonials, Customer Experience

How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders...

Rachel Alvarez

March 16th, 2020 • 4 min read

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