This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and...

Today’s market is fueled by the power of the consumer. For the first time in history, consumers can purchase goods and...

This article was written by Jon Picoult from Forbes –  Some of the most brilliant insights about your customers’ unmet...

Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern...

Both the marketing and customer experience teams care deeply about the customer and the brand. But while they are both driven by...

I’m so proud to announce the availability of our biggest product release yet!  Over the past eight years as Chief Technology...

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your...

Few organizations have been impacted by COVID-19 more significantly than colleges and universities. Almost instantaneously,...

Written by Blake Morgan from Forbes   Millennials may have turned the retail space on its head and transformed numerous...

This article was written by Daniel Newman from Forbes Even in the midst of a global pandemic, there is one thing that’s for sure:...

Written by Micah Solomon from Forbes   It can be tricky figuring out where to start when embarking on a customer service...

Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done....

This article was written by Blake Morgan from Forbes Every consumer has their go-to brands—the companies they will do business...

When you’re a software vendor, you have to be able to demonstrate that you can help your customers achieve their stated...

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay...