The days of one-way communication between brands and consumers are a thing of the past. Today’s consumers are connected and...
The days of one-way communication between brands and consumers are a thing of the past. Today’s consumers are connected and...
One Friday night in Dublin, Ireland, Elva Carri wanted to go out dancing. Unfortunately, her friends were too busy or too tired...
Most modern brands have relied on focus groups, surveys, expert reviews, and feedback from customer support to understand how...
Villanova cruised to victory over Michigan for its second title in three seasons, bringing an end to a March Madness filled with...
Millennials between the ages of 20 to 26 are projected to have $200 billion in spending in 2018. Understandably, many hotel...
Customer Care, Customer Experience
As customers flock to social media to research purchases, seek help from brands, and chat with each other about what they like...
Today, Japan’s most popular messaging application, LINE, certified Sprinklr as a partner in both the sales and technologies...
The year is young, but standout brands have already hit the ground running with new and engaging social campaigns. They’ve tapped...
By now, brands large and small understand that providing great customer experience will play a pivotal role in their ability to...
How many times did you watch A Christmas Prince over the holiday season? Fifty-three people watched it 18 days in a row. That’s...
To mark the end of the first year of SBI®, we analyzed data on 2017 from Sprinklr Business Index and ranked the performance of...
The 2017 holiday season has come and gone. And although the harsh winter weather has shown little sign of abating, consumers have...
Social media has completely changed the nature of customer care. Customers are now in control, and their experiences...
Customer Care, Customer Experience
Good agencies always have an eye on the next big thing; truly great agencies help to create it. Although, it’s hard to know which...
Customer Care, Customer Experience
It’s time to revamp the old customer care rulebook. Customer care can no longer be a siloed department, relegated to a walled-off...
