Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

Grad Conn

March 31st, 2020 • 4 min read

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Client Testimonials, Customer Experience, Leadership, Marketing

What Marketers Can Learn From a Global Crisis

I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...

Grad Conn

March 25th, 2020 • 3 min read

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Advertising, Case Study, Client Testimonials, Customer Experience

How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders...

Rachel Alvarez

March 16th, 2020 • 4 min read

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Customer Experience

Sustainability, Supply Chain, and Social Media

This post was originally published on Jeff’s LinkedIn. At the recent RILA LINK Conference in Dallas, there were many signs of...

Jeff Ashcroft

March 16th, 2020 • 3 min read

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Customer Experience, Leadership, Marketing

Managing Brand Communication During Covid-19

Your brand is your lifeblood, the promise to your customers. It’s safe to say that every marketer recognizes the value of their...

Grad Conn

March 12th, 2020 • 5 min read

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Case Study, Client Testimonials, Customer Experience

Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy

Once every 10 years, the U.S. Constitution mandates that the country count its population – what we call the U.S. Census. The...

Rachel Alvarez

March 5th, 2020 • 3 min read

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Customer Experience, Marketing, Sales Asset

Announcing Sprinklr’s Winter 2020 Release: Delivering Over 400 New Capabilities Focused on Improving Productivity and User Experience

Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and...

Pavitar Singh

February 22nd, 2020 • 10 min read

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Customer Experience, Leadership

#OKBoomer – Analyzing A Viral Phrase That Defines the Modern Customer

This year there were plenty of new phrases that exploded in popularity thanks to social media – from lit to woke to slay and...

Rachel Alvarez

December 23rd, 2019 • 6 min read

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Customer Experience, Marketing, Social Data

#BeautyConLA – An Influencer Marketing Paradise

Selfie, glitter, action. #BeautyConLA had everything a beauty influencer could have ever asked for. I was lucky to attend the...

Alison Backscheider

August 15th, 2019 • 3 min read

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Customer Care, Customer Experience, Webinar

Supercharge Your Social Conversations with Conversational AI

Recently, Sprinklr partnered with Snaps – a top conversational AI solution –  for a webinar  exploring how modern marketers can...

Rebecca Benison

May 15th, 2019 • 4 min read

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Customer Experience, Leadership

Trust: Why It’s the Most Powerful Currency in Business – Thoughts from John Chambers

The currency of today and of the future is three-fold: trust, track record, and relationships. A company’s track record of...

John Chambers

May 8th, 2019 • 6 min read

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Customer Experience, Marketing

Creating a More Social Experience: Lessons from #SMWNYC

Social Media Week NYC is nearly over, with a packed agenda of speakers and panels spanning from Tuesday, April 30th to Thursday,...

Rebecca Benison

May 2nd, 2019 • 5 min read

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Customer Experience, Marketing

What Facebook’s Privacy Vision Means for Brands

In early March, Mark Zuckerberg published a note outlining Facebook’s vision and principles around building a privacy-focused...

Jim Tomanchek

April 25th, 2019 • 4 min read

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Customer Care, Customer Experience, Marketing, Social Data

Why Enterprise Companies Need a Complete Social Listening Platform

Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...

Rebecca Benison

April 23rd, 2019 • 5 min read

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Customer Experience, Leadership, Marketing

How Leading Retailers Are Bringing Digital Experiences in-Store

There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...

Ryan O'Leary

March 28th, 2019 • 13 min read

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