Customer Experience, Marketing

How Are Companies Using AI To Enhance The Customer Experience?

This article was written by Kathleen Walch from Forbes Now more than ever companies are turning to technology to help stay...

Guest Blogger

May 31st, 2020 • 7 min read

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Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

Guest Blogger

May 22nd, 2020 • 3 min read

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Customer Experience, Marketing

Customer Experience Is The New Brand

Care is the new marketing, and customer experience is the cornerstone of care. And in order to provide a stellar customer...

Grad Conn

May 14th, 2020 • 8 min read

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Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

Buddy Waddington

May 11th, 2020 • 6 min read

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Customer Experience, Marketing

As Digital Transformation Accelerates, Omnichannel CX is a Business Imperative

Microsoft CEO Satya Nadella recently said that they’ve seen two years worth of digital transformation in two months. Sound...

Grad Conn

May 11th, 2020 • 8 min read

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Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

Grad Conn

May 2nd, 2020 • 2 min read

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Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

Grad Conn

April 30th, 2020 • 1 min read

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Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With Small Groups

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been...

Marshall Kirkpatrick

April 22nd, 2020 • 2 min read

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Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

Grad Conn

March 31st, 2020 • 4 min read

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Client Testimonials, Customer Experience, Leadership, Marketing

What Marketers Can Learn From a Global Crisis

I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...

Grad Conn

March 25th, 2020 • 3 min read

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Advertising, Case Study, Client Testimonials, Customer Experience

How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders...

Rachel Alvarez

March 16th, 2020 • 4 min read

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Customer Experience

Sustainability, Supply Chain, and Social Media

This post was originally published on Jeff’s LinkedIn. At the recent RILA LINK Conference in Dallas, there were many signs of...

Jeff Ashcroft

March 16th, 2020 • 3 min read

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Customer Experience, Leadership, Marketing

Managing Brand Communication During Covid-19

Your brand is your lifeblood, the promise to your customers. It’s safe to say that every marketer recognizes the value of their...

Grad Conn

March 12th, 2020 • 5 min read

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Case Study, Client Testimonials, Customer Experience

Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy

Once every 10 years, the U.S. Constitution mandates that the country count its population – what we call the U.S. Census. The...

Rachel Alvarez

March 5th, 2020 • 3 min read

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Customer Experience, Marketing, Sales Asset

Announcing Sprinklr’s Winter 2020 Release: Delivering Over 400 New Capabilities Focused on Improving Productivity and User Experience

Sprinklr’s Winter ‘20 Release is now available to customers globally! The release includes over 400 new capabilities and...

Pavitar Singh

February 22nd, 2020 • 10 min read

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