Here’s the paradox. At no time in our history has there been such an abundance of free, quality, on-line learning available...
Here’s the paradox. At no time in our history has there been such an abundance of free, quality, on-line learning available...
People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...
Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...
It’s no secret that the technology sector is among the most competitive when it comes to product development, but it’s just as...
Customer Experience, Leadership
The currency of today and of the future is three-fold: trust, track record, and relationships. A company’s track record of...
Telling a compelling story is (or at least should be) a high priority for all brands. Doing so, however, requires more than...
Thanks to the growing adoption of technology in modern businesses, marketing teams are better able to prove their value to the...
Customer Care, Leadership, Marketing
A few weeks ago, I joined a webinar with my friends at Sprinklr. Our goal was to discuss customer care while avoiding the...
Customer Experience, Leadership, Marketing
There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...
In our social media-driven world, your online presence can have lasting impacts on your business, career, and everyday life. So,...
“People never forget how you make them feel.” It’s a core value here at Sprinklr, and one that resonates strongly with Kristina...
Setting Context We’re on the edge of a civilization-changing collection of new technologies, so disruptive that some have begun...
Customer Care, Customer Experience, Leadership, Marketing
Social media has completely changed the nature of customer care. As we’ve increasingly seen over the last few years, consumers...
Customer Care, Customer Experience, Leadership
Customer privacy is a hot-button issue, and for good reason. The past several years have brought countless headlines about large...
Customer Experience, Leadership, Marketing
Social media is no longer an emerging playing field for building a brand and engaging consumers – it’s the playing field. Table...
