Customer Experience, Marketing, Social Data
Selfie, glitter, action. #BeautyConLA had everything a beauty influencer could have ever asked for. I was lucky to attend the...
Customer Experience, Marketing, Social Data
Selfie, glitter, action. #BeautyConLA had everything a beauty influencer could have ever asked for. I was lucky to attend the...
With record levels of engagement in the news feed and content shared across the platform, LinkedIn presents a unique opportunity...
Advertising, Customer Care, Marketing
I’m so excited to announce the Sprinklr Summer ‘19 Product Release, available now to customers globally. The release includes...
Client Testimonials, Leadership, Marketing
Forbes is constantly reinventing itself to meet the demands of modern media. Amid reports of declining news readership in...
In this connected, politically charged era, it’s no longer optional for large brands to weigh in on pressing social issues. And...
Most companies understand that it’s important to listen to their consumers, but what does that really mean? How can a company...
When a company has been around for a number of years (or decades), it’s easy to fall into the trap of complacency. Things are...
Culture is happening on Twitter. With hundreds of millions of global users, Twitter is the perfect place for brands to listen to...
A story of career progression and thoughts on the future I’ve always had an entrepreneurial spirit. As a kid, I set up a lemonade...
Case Study, Marketing, Sales Asset
With 96% of businesses failing in the first 10 years, finding a company that has survived for more than a century-and-a-half is...
More often than not, career paths take some unexpected turns. This is especially true when it comes to some of the top Chief...
If you wish you were lounging and learning at the Cannes Lions International Festival of Creativity right now, you’re not alone....
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a...
Over the past decade, traditional customer service centers with 1-800 phone support have moved towards integrated Customer...
People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...
