Customer Care, Customer Experience, Marketing, Social Data
Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...
Customer Care, Customer Experience, Marketing, Social Data
Top consumer brands know that to provide exceptional customer care, they need to connect with their customers online. Today, that...
Global brands face a number of challenges in the business world: language barriers, trade agreements, and international...
After nearly a decade, we have arrived at the beginning of the end for HBO’s award-winning series, Game of Thrones. And just like...
Customer Care, Leadership, Marketing
A few weeks ago, I joined a webinar with my friends at Sprinklr. Our goal was to discuss customer care while avoiding the...
Landing a job in social media sounds like a dream to many people. You get paid to tweet and hang out on Facebook all day, right?...
Customer Experience, Leadership, Marketing
There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...
Even for seasoned marketing professionals, modern marketing terminology can be confusing. There are more acronyms than we can...
The rise of the Internet, big data, and social media platforms have drastically altered the marketing landscape. Companies are...
At one point in time, all marketing was personal. The bank teller knew your name, the door-to-door salesman knocked on your door,...
Customer Care, Customer Experience, Marketing
Brands in hot, high-profile industries like entertainment and travel aren’t the only ones that can benefit from delivering...
Imagine a Google spreadsheet. It can be accessed across a range of computers and updated in real time for all of those computers...
Fueled by increased legalization across the world, the cannabis market is projected to grow from $10.3 billion in 2018 to $39.4...
In our social media-driven world, your online presence can have lasting impacts on your business, career, and everyday life. So,...
This week, Sprinklr’s Senior Director of Social Strategy Suzie McCarthy presented to the Digital Marketing Intensive class at...
Advertising, Marketing, Social Data
The only reason I watch the Super Bowl is for the ads. As a Boston-born Pats fan, I’m slightly ashamed to admit this. But facts...
