We focus on health, healthcare, and healthcare marketing this week, with plenty of lessons for any marketer. Neha starts us off...

Customer Experience, Marketing, The CXM Experience
We focus on health, healthcare, and healthcare marketing this week, with plenty of lessons for any marketer. Neha starts us off...
Growth leaders are in the midst of a unique pandemic induced recession. For many it is their first as a business leader. For most...
Customer Experience, Leadership, Marketing, Modern Research
Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your...
Customer Experience, Marketing, Modern Research, Report, Social Data
What makes a brand influential in the #BeautyTwitter world? What are beauty brands doing to engage consumers digitally as they’re...
Businesses can be left chasing their tails when it comes to trying to satisfy their customers. They look closely at their...
Advertising, Customer Experience, Marketing
This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing...
Advertising, Customer Experience, Marketing
With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online...
During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can...
Customer Experience, Marketing
This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and...
Customer Care, Customer Experience, Marketing
Today’s market is fueled by the power of the consumer. For the first time in history, consumers can purchase goods and...
This article was written by Shep Hyken from Forbes – To follow up on an article I wrote recently about how some companies...
More than ever, digitally-savvy customers expect personalized and omni channel customer service. Sprinklr applies smart,...
Customer Experience, Marketing
Both the marketing and customer experience teams care deeply about the customer and the brand. But while they are both driven by...
Who doesn’t want to be modern? After all, we’re driving Teslas, not Tuckers. We’re eating avocado toast, not Jello and tuna...
Digital transformation was poised to be the buzzword for 2020, and its relevance only grew when the pandemic hit in mid-March....
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