Most companies understand that it’s important to listen to their consumers, but what does that really mean? How can a company...
Most companies understand that it’s important to listen to their consumers, but what does that really mean? How can a company...
When a company has been around for a number of years (or decades), it’s easy to fall into the trap of complacency. Things are...
Culture is happening on Twitter. With hundreds of millions of global users, Twitter is the perfect place for brands to listen to...
A story of career progression and thoughts on the future I’ve always had an entrepreneurial spirit. As a kid, I set up a lemonade...
Case Study, Marketing, Sales Asset
With 96% of businesses failing in the first 10 years, finding a company that has survived for more than a century-and-a-half is...
More often than not, career paths take some unexpected turns. This is especially true when it comes to some of the top Chief...
If you wish you were lounging and learning at the Cannes Lions International Festival of Creativity right now, you’re not alone....
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a...
Over the past decade, traditional customer service centers with 1-800 phone support have moved towards integrated Customer...
People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...
The role of the CMO has grown considerably in recent years. Marketing leaders are expected to oversee creative campaigns, product...
We’ve all been there. On a Wednesday afternoon, you learn that you have to present to a room of high ranking colleagues in two...
When working in a customer-facing role, many of the biggest time wasters are tedious activities that have to be done, but don’t...
Telling a compelling story is (or at least should be) a high priority for all brands. Doing so, however, requires more than...
Customer Experience, Marketing
Social Media Week NYC is nearly over, with a packed agenda of speakers and panels spanning from Tuesday, April 30th to Thursday,...
