The top hotel brands on social media aren’t young, disruptive companies as one might imagine, but some of the most established...
Social Data
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Advertising, Marketing, Social Data
This time last year, I was genuinely excited about the Cannes Lions awards. It’s my job to help agencies understand how important...
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Football. America’s Game (as of the past few decades, at least). A religious devotion for some, a lifelong dream for others – the...
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Customer Experience, Social Data
At Santander UK, we’re using social media to provide relevant, personalized experiences for our customers. We’re doing this...
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Advertising, Marketing, Social Data
The power industry is facing some big changes. Factors like climate change, urbanization, and regulation are affecting the...
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Customer Experience, Marketing, Social Data
When social media came onto the scene, not everyone gave it the credit that it deserved, but some rolled up their sleeves and got...
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Sometimes we can’t see what’s right in front of us. That old adage holds true for businesses today, but with one important...
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In the age of the connected and empowered consumer, brands use event sponsorships to increase their social following and organic...
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Customer Experience, Social Data
Image source When big brands start to build their social presence, they often believe that being on as many social channels as...
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There are two undeniable truths in this world: data is the key to improving customer experience, and tacos are the most...
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Today, we are excited to announce the immediate availability of the new Sprinklr Display module built on the Sprinklr Experience...
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When you own a business with brick and mortar outposts, Location Intelligence can help you find out how people really feel about...
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Since its inception, Valentine’s Day has morphed into quite a beast – spending varies substantially by state, but in the US...
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Super Bowl 2017 was controversial, to say the least. Some were upset that Lady Gaga was performing at halftime, and others were...
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Media-savvy brands have known for years that every Facebook post from a delighted customer or tweet from a disgruntled former...
