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Customer Care, The CXM Experience

Episode #22: The Mysterious Case of the Vanishing Amazon Delivery

Grad Conn
Grad Conn
December 2, 2020
•
0 min read

A missing package leads to a mostly-positive Amazon chat bot adventure… and a satisfied customer. It’s a modern customer experience, fueled by conversational commerce. And it’s something you need to be thinking about.

See all CXM Experience podcasts
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Love means never having to say that you missed an opportunity to improve CXM.

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