The front office – every customer-facing department – is in charge of creating memorable customer experiences. This front office includes marketing, advertising, research, customer care, and social media engagement. In multiple research reports and articles, industry analysts are incredibly clear on one thing: delivering more human customer experiences – at scale – is the single most strategic investment an enterprise can make.
But how do you deliver more human customer experiences when the Front Office is broken, fragmented, and every silo operates in different technology environments?
The answer is Sprinklr’s Unified Front Office. By unifying your enterprise’s entire front office on one unified platform, you can collaborate across silos and channels to exceed customer demands and eliminate the complexity of your martech stack.
Recently, Sprinklr’s Unified Front Office was named the ONLY LEADER in The Forrester Wave™: Social Suites, Q4 2019. Click here to download the full report.
In Social Suites, Forrester analysts looked at 40 criteria across the five core capabilities essential to successfully governing social media in the enterprise: social listening, social ad tech, word of mouth, onsite social capability, and social media management.
Of Sprinklr, Senior Analyst Jessica Liu wrote in the report:
“[Sprinklr is] the only vendor in this evaluation capable of delivering all five social technology categories … in depth, Sprinklr has 10 years of acquisition activity that has yielded extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs.”
If you would like to know more about this report and the methodology behind it, we’d love to welcome you to join our upcoming webinar at 10 am ET, November 13th, featuring Research VP & Analyst Brigitte Majewski from Forrester, Grad Conn, CXMO, Sprinklr, and Senior Solutions Consultant, Angela Gann from Sprinklr.
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