More often than not, career paths take some unexpected turns. This is especially true when it comes to some of the top Chief...
6 min read
More often than not, career paths take some unexpected turns. This is especially true when it comes to some of the top Chief...
If you wish you were lounging and learning at the Cannes Lions International Festival of Creativity right now, you’re not alone....
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a...
Here’s the paradox. At no time in our history has there been such an abundance of free, quality, on-line learning available...
What an amazing Memorial Day weekend of sports. With all of the social media chatter around hard-fought NBA and NHL playoff...
Over the past decade, traditional customer service centers with 1-800 phone support have moved towards integrated Customer...
People, process and technology: the great triumvirate of digital transformation. When companies approach digital transformation,...
Earlier this month, I had the opportunity to speak on a career panel – titled “Life after CSR (Corporate Social Responsibility) –...
The role of the CMO has grown considerably in recent years. Marketing leaders are expected to oversee creative campaigns, product...
We’ve all been there. On a Wednesday afternoon, you learn that you have to present to a room of high ranking colleagues in two...
Follow the Throne: S8E1 | S8E2 | S8E3 | S8E4 | S8E5 I could use the next 4436 characters to express my distaste and utter disdain...
Time is money. The adage may be old, but it’s hyper-relevant in the fast evolving world of customer care. Connected and empowered...
It’s no secret that the technology sector is among the most competitive when it comes to product development, but it’s just as...
Customer Care, Customer Experience, Webinar
Recently, Sprinklr partnered with Snaps – a top conversational AI solution – for a webinar exploring how modern marketers can...
When working in a customer-facing role, many of the biggest time wasters are tedious activities that have to be done, but don’t...
