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Customer Care

Social Media Influencers Can Boost Customer Service’s Image

This article was written by Paul Korzeniowski from Customer Relationship Management Companies naturally want to create and...

5/29/20 | 14 Min Read
Marketing

COVID Exposed the Need for Elastic Scaling

Every corner of the branded internet is plastered with pacifying proclamations from customer service teams. They range from the...

5/27/20 | 6 Min Read
Marketing

How to Use Customer Journey Mapping for Modern Customer Care

COVID-19 is not only transforming the way brands do business, but also the way customers do business with us. Companies who only...

5/22/20 | 7 Min Read
Marketing

Six Areas Where AI Is Improving Customer Experiences

This article was written by Louis Columbus from Forbes Bottom Line: This year’s hard reset is amplifying how vital customer...

5/22/20 | 12 Min Read
Customer Care, Customer Experience

Sprinklr Integrates With TikTok, Supports In-Feed Video Ads

This article was written by David Cohen from Adweek Customer experience management platform Sprinklr is now integrated with video...

5/22/20 | 3 Min Read
Customer Experience, Marketing

Customer Experience Is The New Brand

Care is the new marketing, and customer experience is the cornerstone of care. And in order to provide a stellar customer...

5/14/20 | 8 Min Read
Customer Care, Customer Experience, Marketing

3 perspectives when considering new social media and messaging channels

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social...

5/11/20 | 6 Min Read
Customer Experience, Marketing

As Digital Transformation Accelerates, Omnichannel CX is a Business Imperative

Microsoft CEO Satya Nadella recently said that they’ve seen two years worth of digital transformation in two months. Sound...

5/11/20 | 8 Min Read
Leadership

Parenting through COVID: 5 Ways to Stay Grounded

As working-from-home parents during quarantine, we don’t have much time for reflection these days. We are inside with our...

5/6/20 | 7 Min Read
Customer Care, Customer Experience, Webinar

Please Hold…All Representatives are Busy

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a...

5/2/20 | 2 Min Read
Marketing

Customer Care: Surviving and Thriving at Scale, with an Empowered Network

In large organizations, tens of thousands of support people are being shifted to work from home. Sometimes it’s going well, other...

5/1/20 | 4 Min Read
Marketing

3 Tips for Retail Advertisers During and After COVID-19

As modern channels have quickly become one of the only ways to interact with consumers, brands are having to quickly rethink the...

4/30/20 | 5 Min Read
Customer Care, Customer Experience, Webinar

10 Security Best Practices to Protect your Brand on Social

Before joining Sprinklr as CXMO, I was a Sprinklr customer and avid user. And eight years ago, as US CMO at Microsoft when I was...

4/30/20 | 1 Min Read
Coffee Club, Leadership

How to Empower Your Whole Organization in Problem Solving

The future of work, for all of us, is sure to be touched by a lot of automation. Machines are getting better and better at doing...

4/28/20 | 2 Min Read
Marketing

4 Tactics to Adjust Advertising Strategy While Helping Customers During COVID-19

“We need to provide solutions more than anything else. If that means we have to get creative, then let’s get creative.”...

4/28/20 | 9 Min Read

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