Today's customers are hungry for connection, which means it's more important than ever for companies to find new ways to connect with them Brand...

For the modern brand, the road to revenue runs straight through your customer experience, and that means Sprinklr is a critical system for daily...

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online business sales Many...

During times of crisis, such as COVID-19, there are 10 digital and self-service tactics customer service and support leaders can implement to quickly...

Once a software platform becomes a critical system to your everyday operations, making crucial updates to that system becomes riskier Application...

The evolution of choice in e-commerce has naturally resulted in a revolution in customer care In an increasingly connected and competitive global...

This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and communications world...

This article was written by Chuck Swoboda from Forbes - Recently, NPR’s Guy Raz sat down with famed New York City restaurateur Danny...

Today's market is fueled by the power of the consumer For the first time in history, consumers can purchase goods and services from companies and...

This article was written by Jon Picoult from Forbes -  Some of the most brilliant insights about your customers’ unmet needs can be...

This article was written by Shep Hyken from Forbes -  To follow up on an article I wrote recently about how some companies purposely deliver...

More than ever, digitally-savvy customers expect personalized and omni channel customer service Sprinklr applies smart, AI-driven technologies to...

Sprinklr’s customer experience management (CXM) platform has quickly established itself as a critical system for modern organizations like yours...

By Matthew Goche and Jeremy Lacy If you start talking about PCI DSS compliance, people’s eyes tend to glaze over Perhaps that’s...

Both the marketing and customer experience teams care deeply about the customer and the brand But while they are both driven by data as they surface...