It’s no secret that the podcast advertising market is exploding Brands like Spotify have made massive investments in the space this year, and...

When your enterprise is handling transactions between 25 million sellers and 182 million buyers, supporting 15 billion listings, manual...

The great leader and orator, Winston Churchill once said, “never let a good crisis go to waste” What Churchill knew is that with every hardship,...

Today, I’m proud to announce the Sprinklr Fall ‘20 Product Release, available globally with 400+ new innovations to help your business connect...

The post-Covid era is leaving a business landscape that looks quite different than it looked a year ago The work-from-home mandates, for example, may...

There are two types of marketing leaders: those who are putting their heads in the sand with Covid, holding out for when things “return to...

I love my work role and have for many years!  However, sometimes I get the question: "If you could do any work role you wanted other than your...

What makes a brand influential in the #BeautyTwitter world What are beauty brands doing to engage consumers digitally as they’re forced to rethink...

“Never, ever give up Ever!”  It was July in 2019 and I clearly remember reading these words plastered on the wall at the Sprinklr Japan...

Businesses can be left chasing their tails when it comes to trying to satisfy their customers They look closely at their products and services and...

I recently joined a webinar with Twitter and Sprinklr where we discussed optimal customer care and collaboration, particularly in B2B We discussed...

This year, October 5-9th is National Customer Service Week That’s right A full week to celebrate customer service And, why not There’s a National...

The importance of robust crisis management is nothing new: businesses have always faced unexpected issues and how well they adapt has determined...

We could all use some good news as we look forward to 2021, and Paris Fashion Week (PFW20) for Womenswear Spring-Summer 2021 was the shot of sunshine...

Recently, Sprinklr and Oracle announced our partnership to help marketing and customer service professionals quickly and easily gain access to the...