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Coffee Club, Customer Experience

How Organizations Can Survive & Thrive With Small Groups

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been...

4/22/20 | 2 Min Read
Customer Care

Tackling Unprecedented Times with Modern, Social Customer Care

I have always had a fascination with history, particularly 20th century wartime and the 18th to 19th century European industrial...

4/20/20 | 6 Min Read
Leadership

Six Strategies for Staying Close with Your Employees in Times of Crisis

Everyone remembers how people made them feel during the hardest times in their lives. 10, 20, and even 30 years from now, people...

4/19/20 | 5 Min Read
Leadership

Wellness Tips When Working From Home

In these challenging times, it is important to stay grounded and assured. Many of you are being asked to adapt to a new way of...

4/8/20 | 5 Min Read
Customer Experience, Leadership

Predicting How Coronavirus Will Change Work, Retail and Entertainment

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing,...

3/31/20 | 4 Min Read
Client Testimonials, Customer Experience, Leadership, Marketing

What Marketers Can Learn From a Global Crisis

I’m a voracious learner. Throughout my career I’ve consistently preached the maxim that we must always be learning. This applies...

3/25/20 | 3 Min Read
Leadership

Keep Moving Forward

“Keep moving forward… Keep. Moving. Forward… KEEP! MOVING! FORWARD!” For me, those three words are not only a core value at...

3/17/20 | 7 Min Read
Advertising, Case Study, Client Testimonials, Customer Experience

How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders...

3/16/20 | 4 Min Read
Customer Experience

Sustainability, Supply Chain, and Social Media

This post was originally published on Jeff’s LinkedIn. At the recent RILA LINK Conference in Dallas, there were many signs of...

3/16/20 | 3 Min Read
Leadership, Marketing

HR and Marketing: Collaborating to Create a Super Team

One year ago, Sprinklr’s Chief Culture and Talent Officer Diane K. Adams and I stood on stage together at the annual...

3/13/20 | 4 Min Read
Leadership

Tips for Working from Home

One of the perks of being a Sprinklrite – our endearing name for employees – is our work-life balance policy that supports...

3/13/20 | 4 Min Read
Customer Experience, Leadership, Marketing

Managing Brand Communication During Covid-19

Your brand is your lifeblood, the promise to your customers. It’s safe to say that every marketer recognizes the value of their...

3/12/20 | 5 Min Read
What Modern Customers Want

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting “representative” at...

3/10/20 | 4 Min Read
Leadership, Social Data

Sprinklr Data Analysis: How We Celebrated International Women’s Day on Twitter

On March 8th, millions of people all over the world celebrated International Women’s Day by recognizing women’s achievements and...

3/9/20 | 5 Min Read
Marketing

L’Oréal’s new social marketing model: Listen to Engage

Beauty is a rapidly growing market and the consumer plays a central role in it, particularly thanks to modern channels like...

3/6/20 | 4 Min Read

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