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Social Data

Follow the Throne with Sprinklr: S8E2 — A Knight of the Seven Kingdoms

“A Knight of the Seven Kingdoms” served up a healthy dose of camaraderie, romance, and redemption – a nice gesture before our...

4/23/19 | 4 Min Read
Social Data

NHL Social Champions: See Which Hockey Teams Dominate Online

As the NHL’s regular season comes to a close, we reflect back on Tampa Bay’s record (and scratch our heads at their sudden...

4/17/19 | 5 Min Read
Social Data

Follow the Throne with Sprinklr: S8E1 — Winterfell

The Westeros band got back together in the season opener of Game of Thrones. The episode was packed with staredowns, bear hugs,...

4/16/19 | 4 Min Read
Customer Care, Marketing

A Truly Global SMMS Solution: See What You’ve Been Missing

Global brands face a number of challenges in the business world: language barriers, trade agreements, and international...

4/16/19 | 3 Min Read
Marketing, Social Data

Follow the Throne with Sprinklr

After nearly a decade, we have arrived at the beginning of the end for HBO’s award-winning series, Game of Thrones. And just like...

4/12/19 | 4 Min Read
Customer Care, Leadership, Marketing

Making Customer Care Strategic (A Value Proposition)

A few weeks ago, I joined a webinar with my friends at Sprinklr. Our goal was to discuss customer care while avoiding the...

4/4/19 | 6 Min Read
Badge of Honor: Takeaways from a SXSW Noob

Just shy of midnight on a recent Wednesday, I sat in Maggie Mae’s, one of the many bars along Austin, TX’s raucous East 6th...

3/28/19 | 6 Min Read
Marketing

How’d You Get That Job? Breaking Into a Career in Social Media

Landing a job in social media sounds like a dream to many people. You get paid to tweet and hang out on Facebook all day, right?...

3/28/19 | 3 Min Read
Customer Experience, Leadership, Marketing

How Leading Retailers Are Bringing Digital Experiences in-Store

There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a...

3/28/19 | 13 Min Read
Marketing

Cracking the Code of Marketingspeak — What’s CTR and CPI All About?

Even for seasoned marketing professionals, modern marketing terminology can be confusing. There are more acronyms than we can...

3/27/19 | 7 Min Read
Marketing, Social Data

How Important is Human-to-Human Marketing in a Digital Era?

The rise of the Internet, big data, and social media platforms have drastically altered the marketing landscape. Companies are...

3/22/19 | 5 Min Read
Marketing

How Personalized Should Marketing Be?

At one point in time, all marketing was personal. The bank teller knew your name, the door-to-door salesman knocked on your door,...

3/14/19 | 4 Min Read
Ben There, Done That: SXSW Observations – March 13th

March 8 | March 9 | March 10 | March 11 | March 12 Video 1 | Video 2 | Video 3 First, some important news on this final day of...

3/13/19 | 4 Min Read
Ben There, Done That: SXSW Observations – March 12th

March 8 | March 9 | March 10 | March 11 | March 13 Video 1 | Video 2 | Video 3 A quick followup on what I opened with yesterday....

3/12/19 | 8 Min Read
Ben There, Done That: SXSW Observations – March 11th

March 8 | March 9 | March 10 | March 12 | March 13 Video 1 | Video 2 | Video 3 There’s an interesting dynamic at work here...

3/11/19 | 4 Min Read

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