Sprinklr - Page 49 of 52 - Social Media Management - Customer Experience | Sprinklr

Advertising

With Organic Reach Dying, What’s a Brand to Do?

Earlier this year, popular food delivery site Eat24 wrote the ultimate “Dear John” letter to Facebook, outlining all the reasons...

8/1/14 | 3 Min Read
Marketing

The Ultimate Guide to Enterprise Risk Management

Social media is a vast ocean of opportunities for brands. It’s also a dark sea full of risk. Risk of being non-compliant. Risk of...

7/29/14 | 9 Min Read
Whitepaper

Social Media Governance 101

You see it all the time: multi-billion-dollar corporation humiliated by an inexperienced intern, scorned employee or hacking...
Marketing

Brands and User-Generated Content: A Primer on Implicit vs. Explicit Rights

The following article — written by Dan Kimball, CMO at Thismoment — originally appeared in Wired Insights and...

7/9/14 | 7 Min Read
Customer Experience

Are you ready for the connected consumer revolution?

It ain’t social media, it’s the voice of your customer Sprinklr is excited to present the first edition of the...

7/8/14 | 3 Min Read
Advertising

Targeting Genders: Social Data and Insights, Not Stereotypes

Gender equality in advertising has been trending on social media over the past few weeks. Hashtags like #yesallwomen and...

6/30/14 | 4 Min Read
Advertising

The Ten Commandments of Paid Social Media

Many brands are in a similar position right now in terms of social media maturity. They have established a strong presence on the...

6/24/14 | 5 Min Read
Customer Experience, Whitepaper

The Journal of Customer Experience: Volume 1

80% of brands think they deliver great customer experiences, but only 8% of of customers agree. Learn how leading brands like...
Social Data

The Future of Social Media Command Centers

In 2010, Gatorade launched its Mission Control Center and ignited the command center craze. Armed with six large screens,...

6/20/14 | 2 Min Read
Social Data, Whitepaper

The Future of Social Media Command Centers

Insights derived from social are a critical piece of how brands of the future will manage experiences. But for enterprises to...
Marketing, Whitepaper

Crisis Management Techniques for Big Brands

Whether it’s an inappropriate tweet or a business-damaging scandal, unfortunate events can happen to any brand. This doesn’t mean...
Social Data

Which Consumer Electronics Brand is Winning Social?

(Click here for high resolution image.) Consumer electronics brands are at the center of social media Consumer electronics brands...

6/4/14 | 6 Min Read
Advertising

Why Do Brands and Agencies Need Integrated Paid Social?

This post was written by Simon Mansell, CEO of TBG Digital. In light of our partnership with Sprinklr, I wanted to elaborate on...

5/30/14 | 4 Min Read
Case Study

How Groupon Manages Relationships With 15 Million Followers

How does a company with more than 15 million fans – across 48 countries – manage more than 12,000 inbound messages every single...
Marketing

Who Won the Cannes Film Festival on Social Media?

Studying Social Media Winners and Losers at the Cannes Film Festival For the past 67 years, the Cannes Film Festival has gathered...

5/26/14 | 6 Min Read

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