LinkedIn has more than 300 million users from around the world 40% of these users, or roughly 120 million, log in each day to share industry news,...

VentureBeat recently declared the end of Hollywood So what’s taking its place (or, in this case, who) It turns out that social media celebrities...

The stakes are higher than ever 95% of dissatisfied customers tell others about their bad experiences (get more customer experience statistics here)...

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We’ve already talked about why customer experience management is the future of marketing, but marketing isn’t the only department that needs to...

Social media is all about connecting people Whether it’s distance, language, or culture, social media bridges barriers that otherwise keep people...

Snapchat is paving the way for exciting new developments in social and mobile advertising with Discover, a unique media distribution platform that...

When Pinterest launched in March 2010, most of my tech friends shunned creating an account because they thought it would fail We can’t always be...

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A recent report by Econsultancy and IBM, The Consumer Conversation: The Experience Void between Brands and their Customers, takes a close look at the...

Ask any Sprinklr employee what the three most important things are for our success Every one of them will say the same thing: “We need to build...

“Customer experience is the new marketing” CEO and President of Mercedes-Benz USA Steve Cannon made this bold statement in a webinar last fall...

Most social media apps are about sharing the “best-of” slices of life––the photo that captures your most flattering angle; the 20th shot...

Tinder, the dating app that made “swipe right” and “swipe left” part of our everyday verbiage, is winning the hearts of users and advertisers...

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