Back
Products
Modern Marketing Modern Advertising Modern Research Modern Care Modern Engagement CitizenXM Core Platform Sprinklr APIs
Back
Welcome to Sprinklr
AI Explore All Products Customers Stories Subscribe
Back
About Sprinklr
Story Culture Newsroom Career GDPR Trust Sustainability Legal
Back
Popular Links
The World’s Most Influential CMOs Forrester Wave Events Sprinklr Blog Sprinklr Magazine Knowledge Portal Get the App
Contact Sales
Privacy Terms Modern Slavery Statement Impressum Preference Center
English

Please Hold…All Representatives are Busy

Saturday, May 2nd, 2020 | 2 min read

“Good things come to those who wait,” said nobody while sitting on hold for 45 minutes randomly shouting at their phone in a futile effort to speak to a real human. Let’s face it, we don’t like to wait for anything. We’re busy, multi-tasking, impatient creatures who want it, and want it now.

Customer Care teams are living through unprecedented times. They are experiencing an insane surge in call volumes at a time when call centres are being shut down or understaffed. Teams are finding themselves overwhelmed, inquiries are going unanswered, and customers are growing increasingly frustrated. The current crisis is not only impacting what is happening today, but it has implications that will change how we work going forward.

The solution? A Modern Customer Care Center that listens and responds in today’s social channels such as Twitter, WeChat and Tumblr as well as messaging and email. Sprinklr Modern Care gives you the tools to turn care into the new marketing by not only reacting to customer needs but anticipating them.

Customer care is a subject I’m quite passionate about — so passionate that I’ve worked with Sprinklr colleagues to create a webinar that looks at the new reality of customer care, and offers practical examples of how to not just solve customer issues, but anticipate them.

Discover modern customer care tools and new ways of working

Ce site web utilise des cookies pour vous vous assurer une expérience de navigation optimale.

OK En Savoir Plus

Diese Internetseite verwendet Cookies, damit Sie die Funktionen der Website optimal nutzen können.

OK Weitere Informationen finden Sie hier

Este sitio web usa cookies para asegurarnos que usted reciba la mejor experiencia en nuestro sitio web.

OK Aprenda más

Pin It on Pinterest

Share This