Tuesday, October 1st, 2019 | 4 min read
Q: What excites you about working at Sprinklr?
A: I have two sayings. The first is that there are two constants: speed and change. And I love both. The other is that our opportunity at Sprinklr is also our greatest challenge. We got to this point in our business by pinpointing the market and growing our customer base. We’ve been ahead of the market and that means that the “light” hasn’t turned on yet for all of our potential customers. So the challenge at Sprinklr has always been twofold: defining the future while simultaneously selling into it.
Q: What makes Sprinklr unique?
A: I’ve worked at a 100-year-old company before and it’s a totally different vibe. They had beautiful wood-paneled offices, whereas when I walked into the Sprinklr office 7 years ago, we had red and green IKEA desks and our conference room phone was the cordless phone you would find in your parents’ house. But for me, walking into Sprinklr was walking into a world of opportunity that started with a tiny room on 30th Street in NYC. Sprinklr was a scrappy startup. There was a firehouse next door, and oftentimes the noise of the sirens would drown out our phone calls. It was challenging but incredibly fun. Above all, at Sprinklr, it’s about the opportunity to positively impact customer outcomes.
Q: What’s one of the biggest changes you’ve seen?
A: The size and scale of the company. When I started 7 years ago, there were so few people that we would do personal lunch orders our traditional once a week company lunch. Today, food is brought in to provide lunch for hundreds of people at a time, all around the world. Another example is our deal size and the number of customers we’re serving. Since I joined Sprinklr, I’ve been able to bring in over 50 new customers who are seeing the value of a unified platform for customer experience management with reporting and governance all built from the ground up.
Q: What’s your best memory?
A: We would play best-of-7 ping pong matches on the 8th floor with Ragy, Murali and some of the early leadership. We would solve for challenges and have fun at the same time. It’s funny because it was only when I stopped playing that I started hitting my numbers — and shot to the top of the sales leaderboard.
Q: What do you love about Sprinklr’s culture?
A: First, I love the core values and one of my favorites is “never, ever, ever give up.” We’ve always gone above and beyond for our customers. In many cases, we’ve over-deployed people because we are obsessed with making sure our customers are happy and that they are getting value. A number of clients have found this passion so inspiring and refreshing that they’ve come to work for us. To me, that’s the ultimate compliment. Second, we truly are like family. Often, even employees who have moved on still appreciate how special our culture is and maintain close contact with many of us.
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