Wednesday, October 2nd, 2019 | 2 min read
As one of Sprinklr’s earliest employees, Murali Swaminathan has had his hand in nearly every department – starting as Sprinklr’s first COO, working as the office manager, completing monthly payroll, and even shopping for office furniture at a local IKEA store. Now EVP of Global Technology and Support, Murali is passionate about delighting customers.
In honor of Sprinklr’s 10-year anniversary, Murali discussed his best memories and defining moments in the company’s history:
Q: What customer wins do you remember most?
A: Winning Nike and Microsoft early in the company’s history was a huge turning point. We genuinely, passionately care about our customers and that’s why nearly 10 years later, they’re still clients today.
Q: What was Sprinklr’s first name?
A: AITI Solutions. In 2011 we officially changed our name to Sprinklr.
Q: What Sprinklr value do you align with the most?
A: I’ve thought about “It’s OK, be fearless” a lot over the past 9 years. We’ve had some challenges but we always come together to tackle them. We’re stronger for the future because of the fearlessness we bring to any barrier.
Q: What’s the biggest change you’ve seen in the company?
A: Moving from unstructured growth to structured growth. We’ve had our most successful year yet, and we have a clear path for the next 10 years.
Q: What makes Sprinklr unique?
A: Our leadership, including CEO/Founder Ragy Thomas, and our passionate employees. Ragy is an enlightened and inspirational leader. The operational efficiency out of our global teams is a real differentiator for us – our people are selfless, passionate and driven.
Q: What excited you about our future?
A: At Sprinklr, we are a defining brand for software and creating a company for generations to come. We have a highly talented, hard-working team that I believe can do anything.
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