Q: What excites you about working at Sprinklr?
A: For some Sprinklr is destiny, for others it’s a journey. What keeps me excited to work here is that every day is so different from the next at Sprinklr. It’s not a routine job. I talk to new people every day and serve new requirements for each client. I work on global projects and I frequently travel to meet different clients to help them achieve success with Sprinklr. Every single day is new, beautiful and challenging. I love it.
Q: What makes Sprinklr unique?
A: “Culture eats strategy for breakfast.” Culture has been very important for Sprinklr since the first day of its inception. Whatever happens, our backbone has always remained firm. We have five amazing core values, out of which the most significant to me is, “Passionately, Genuinely, Care.” Our founder Ragy Thomas and our executive team have always firmly believed in this value, and followed it. It’s also one of the strongest leadership qualities that I have learned throughout the last decade. Murali Swaminathan, Sprinklr’s EVP, taught me this, and I simply adopted it: “If it is a failure, you look into the mirror because it’s yours. If it’s a success, then the credit goes to the team, and no one else. You are a part of it, but it is never solely yours.”
Q: What’s one of the biggest changes you’ve seen?
A: I identify every significant change with particular periods. For example, years 2011 – 14 consisted of an entrepreneurial approach to new situations. You were responsible and accountable for creating those solutions. As Ragy talks about, 2017 was a challenging year for Sprinklr. But we tackled our challenges, and we recognized it was a passing phase. Then came 2018, and since then, I’ve been living my best years at Sprinklr yet. We have achieved operational excellence under the leadership of Francesco Botta [SVP of Success and Services] and Vivek Kundra [Chief Operating Officer]. Vivek is brilliant in operational excellence, and I feel lucky to be a member of his team.
Q: What’s your best memory?
A: It was the 2nd of June in 2012, we signed Nike as one of our first enterprise customers. Nike wanted to create a team of 18 members in Bangalore to help them out, and I ended up building that team. All of the members of that team went on to become some of our greatest leaders today. The chemistry and loyalty on that team was incredible. I was doing the program management — and it was a beautiful experience for me. The team that built those success stories at Nike still exists.
I have another great memory at Sprinklr from 2017-18 when I was a part of building the success story at Airtel. I worked as the program director for 9-10 months and we were a team of about 8 people. I learned a great deal from working on that project. We needed to complete deployment of Sprinklr for 2,700+ people across 7 locations and almost 65-70 teams in Airtel. Our team came together in a confident and caring way and delivered exactly what the customer wanted.
Q: What is one of your best memories from working with Sprinklr’s leadership team?
A: In May 2011, I had just joined Sprinklr and was working with a client when I made a mistake and accidentally deleted information that the client needed. I received a phone call from Sprinklr CEO/Founder Ragy Thomas who supported me immensely while I worked on resolving the issue for our customer. At this time, we only had a handful of clients but the way that we cared for them is still the way we care for all of our clients today. We do everything to help them. Ragy helped me fix the problem in a supportive way, and that gave be absolute confidence in our CEO, our company and my work.
Ragy believes that employees should come to Sprinklr to learn and grow. “Give me your 5 years, I will give you your next 50.” This is what Ragy said when I joined, and he kept his word. Those first five years built my career, made me a better person, and gave me learnings that are going to stay with me for the next 50 years.
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