25 companies that win with a separate Twitter care handle
Should you deliver customer care from your main Twitter handle, or use a separate account that’s dedicated to fielding inquiries and solving problems? In From AM to PM: Twitter Customer Care in a 24/7 World, we found that the answer depends on the industry: Dedicated care accounts are widely used in the restaurant, telecom and tech industries, but rarely used by utilities, food and beverage brands, airlines and apparel companies.
Whether you’re considering a move to a dedicated care handle, or looking to improve the performance of your existing care account, it pays to learn from the best. These twenty-five dedicated care accounts excel in the fundamentals of Twitter care: They have an average Sprinklr care score of 879, compared with an average of 486 for the more than one thousand brands we analyzed.
Brand | Handle | Industry |
---|---|---|
Amazon | AmazonHelp | Retail |
AMC Theatres | AMCHelps | Leisure & Tourism |
Asda | AsdaServiceTeam | Retail |
AT&T | ATTHelp | Telecom |
Bank of America | BofA_Help | Financial Services |
Bell | Bell_Support | Telecom |
Capital One | AskCapitalOne | Financial Services |
Dell Technologies | DellCares | Tech |
Frontier Communication | AskFrontier | Telecom |
LinkedInHelp | Media | |
Lyft | AskLyft | Leisure & Tourism |
Netflix | Netflixhelps | Media |
PNC | PNCBank_Help | Financial Services |
Postmates | Postmates_Help | Logistics |
QuickBooks | QBCares | Tech |
Rogers | RogersHelps | Telecom |
Samsung | SamsungSupport | Tech |
Sky | SkyHelpTeam | Telecom |
Spectrum | Ask_Spectrum | Telecom |
Spotify | SpotifyCares | Media |
Sprint | sprintcare | Telecom |
T-Mobile | TMobileHelp | Telecom |
Telus | TELUSsupport | Telecom |
Uber | Uber_Support | Logistics |
Verizon | VerizonSupport | Telecom |
Learn more about providing stellar customer care on digital channels.
25 brands that step up Sometimes customers just need to hear that you’re trying to help When it comes to Twitter...
Twenty companies that go the extra mile It’s one thing to provide a prompt reply to a customer who tweets you with a...
12 companies that respond swiftly to customer concerns When customers turn to Twitter to ask a question or solve a care...
Contact us today and let us come up with a proposal that addresses your enterprise needs.
Already a customer and need some love?
Email: support@sprinklr.com
Give us a call: +917-933-7800
Ce site web utilise des cookies pour vous vous assurer une expérience de navigation optimale.
OK En Savoir PlusDiese Internetseite verwendet Cookies, damit Sie die Funktionen der Website optimal nutzen können.
OK Weitere Informationen finden Sie hierEste sitio web usa cookies para asegurarnos que usted reciba la mejor experiencia en nuestro sitio web.
OK Aprenda más