Customer Experience, The Unified-CXM Experience

Weekly Podcast Roundup: All Digital Transformation, All the Time

Grad Conn

January 15th, 2021

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1 min read

We’re all about digital transformation this week (well, digital transformation and PEZ). We start with a two-part digital transformation overview with Paul Herman, VP of product marketing at Sprinklr.

Then a quick side quest through the history of PEZ candy, and the remarkable pivot that lead to their ongoing success.

Finally, we kick off a multi-part series on the Digital Customer-First Transformation System. It’s essential listening for anyone interested in digital transformation (and let’s face it, that should be everyone).